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ARC Activates JetBlue, Thanks Agents on BanksJanuary 28, 2010 By: George Dooley
ARC reminds agents that JetBlue (B6/279) will activate in ARC effective with tickets issued on Saturday, January 30, 2010 (PED 01/31/10).
“As a reminder, JetBlue is transitioning to a new reservations system that will enable industry standard electronic ticketing, plus standard reporting and settlement practices for agency transactions through ARC," ARC said in a statement. "JetBlue has elected the General Concurrence method of appointment whereby all ARC agents are automatically appointed as agents of JetBlue unless specifically advised to the contrary by the carrier."
JetBlue accepts American Express, Diners Club International, Discover, MasterCard, UATP, Visa and cash as valid forms of payment through ARC. Visit www.jetblue.com.
ARC also advises agents that Delta and Northwest have announced Phase 2 of their integration plan. ARC said they have been notified that on Saturday, January 23, 2010, DL/NW implemented Phase 2 of their integration. This impacts ARC Reporting and Settlement.
“Effective Sunday, January 31, 2010, ticketing transactions should be validated on DL/006. However, the exchange of NW/012 tickets to NW/012 will be allowed until June 30, 2010. ARC will provide more information about final phases of the integration as they are received, ARC said.
ARC also offered an update on early bank settlement in error and the reversal for PED 01-10-10.
“ARC continues finalize resolution on the remaining issues related to the Agent Draft error of the 15th. We are pleased that the agency community has responded with patience and understanding to ARC's efforts to correct the error. We are continuing to contact agencies directly on all open items. In addition, travel agents are reminded that ARC will reimburse agents for any related charges incurred as a result of our error.”
ARC asks agents do one of the following items in order to initiate these requests:
* Mail a letter requesting the refund along with supporting documentation to ARC, Attn: Agent Draft Refund, 4100 N. Fairfax St., Ste. 600, Arlington VA 22203-1629
* Email supporting documentation to [email protected].
Correspondence will be acknowledged within 24 hours and credits will be processed within seven business days of receipt. Travel agents are asked to contact ARC Customer Care Center at 703.816.8003 or through e-mail at [email protected] with any related questions.