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Cancun Airport Wins ACI World AwardMarch 16, 2010 By: Joe Pike
ACI also recognized Cancun with the "Best Improvement Award," which recognized airports that have made the most progress in improving service quality.
The 2009 passenger ratings show that, despite the economic crisis, overall satisfaction at airports increased by almost three percent worldwide compared to 2008.
Cancun has been recognized as a leading airport that recognizes that the most important aspect of providing great service in an airport is the provision of a spotlessly clean terminal and a relaxed, open, friendly ambience, according to a written release.
Ten factors identified as essential for high customer service ratings are, by order of importance: the ambience of the airport, cleanliness of the terminal, comfort of the waiting areas, availability of washrooms, cleanliness of washrooms, courtesy and helpfulness of the airport staff, business lounges, ease of making connections, passport / ID inspection experience and good shopping facilities.