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AA Makes It Easier to Access Flight InfoFebruary 5, 2009 By: George Dooley
American Airlines has made it more convenient than ever for customers who call AA to get information about their upcoming trips—such as departure gate and flight times—thanks to its enhanced “Remember Me” speech recognition technology. AA says with its “Remember Me,” customers can reduce by 25 percent the time it takes them to get relevant information compared to those who are not registered for this service. The new system is available to AAdvantage members.
The system recognizes the customer’s phone number, instantaneously pulls up their reservation, and even greets the customer by name. For example, if a customer calls American and is traveling that day, “Remember Me” will proactively offer gate and flight information—all in about 25 seconds, AA says.
Customers now have the option of registering up to three phone numbers (e.g., cell phone, home and/or work number), offering travelers more choice and convenience when they wish to check on their immediate flights or future reservations. Once a customer is registered, “Remember Me” recognizes them every time they call.
“American continuously works to develop products and services that will enhance our customers’ experiences and deliver the features they value,” said Bella Goren, American’s senior vice president–Customer Relationship Marketing and Reservations. “With the enhancement to the ‘Remember Me’ technology, and the streamlined process to register, we offer an easy-to-use, time-saving convenience that recognizes the needs of today’s travelers.”
The “Remember Me” feature is available to American Airlines AAdvantage program members who have a 10-digit, U.S.-based phone number. If customers are not already AAdvantage members, it is fast, easy and free to enroll at www.aa.com/enroll. Customers can register for “Remember Me” either through an automated system, or by speaking with an American Airlines Reservations representative.