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AA Offers Mobile Boarding Passes at 19 CitiesMarch 11, 2010 By: George Dooley
Now even more customers can participate in the next generation of flight check-in as American Airlines expands the availability of its Mobile Boarding Pass technology to 19 new airports across the U.S.
The Mobile Boarding feature allows customers who check-in at AA.com to choose to receive an electronic boarding pass via e-mail in the form of a two-dimensional (2-D) barcode. After receiving the e-mail on a mobile phone or PDA, the customer can save the barcode to the device and have it ready upon arrival at the security checkpoint. The Mobile Boarding Pass option is now offered at 27 domestic airports.
Mobile boarding passes, were introduced by American in late 2008, and were previously available for passengers departing on domestic flights from Austin-Bergstrom International (AUS), Chicago’s O’Hare International (ORD), Dallas-Fort Worth International (DFW), Los Angeles International (LAX), John Wayne Orange County (SNA), Las Vegas McCarran International (LAS), Jackson Atlanta International (ATL) and Minneapolis–St. Paul International (MSP) airports. American’s mobile boarding pass program is in partnership with the Transportation Security Administration (TSA). The program will be extended to additional U.S. airports in the coming month.
“We are pleased to offer this great feature at additional airports, making travel as easy and convenient as possible for our customers,” said Andrew Watson, American’s vice president of customer technology. “Customers who choose this option can bypass printing a boarding pass at their home, office or even at the airport. At the airport they can go straight to the security checkpoint and then to the aircraft.”
To use the mobile boarding pass option – either with the traditional desktop version of AA.com or the mobile version – customers must have an active e-mail address where their boarding pass may be sent and an Internet-enabled mobile device where the 2-D barcode can be received. At this time, customers may list only one person in their reservation. Domestic destinations include those within the United States, as well as the U.S. Virgin Islands and Puerto Rico.
American Airlines customers departing from select airports can choose to receive their boarding passes electronically on their mobile phones or PDAs, saving time and bypassing the need to print and present a paper boarding pass at the airport.