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United Launches Door-to-Door Baggage Service

October 30, 2008 By: Kirk Cassels


In an effort to save time for passengers, and possibly some fuel efficiency for aircraft, United Airlines has implemented the first-ever overnight baggage shipping service as an alternative to checking bags for flights. The new service, titled Door-to-Door Baggage, uses a courier to ship suitcases, golf clubs, skis etc overnight from home or office and directly to the passenger's destination. The service is available in the 48 contiguous United States.

"While offering customers a new benefit, it also provides United with a new revenue stream that, when combined with our other ancillary revenue and fee initiatives, is expected to generate more than one billion dollars in 2009," said Dennis Cary, senior vice president and chief marketing and customer officer.

Passengers can use the service up to 10 days prior to their flight by logging in to Luggage can be picked up at the home or office, or dropped off at one of the courier's authorized shipping centers. Bags are generally picked up between noon and 6 p.m. and delivered by 4:30 p.m. the next day. At $149 one way for flights less than 1,000 miles, or $179 for longer flights, United says its prices are more economical than similar overnight services offered by other luggage shipping services.


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