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Travel Leaders Group Honors Three Employees With Employee of Excellence Awards

November 4, 2011

Cindy Facklam, Fran Klein and Ellen Roberts received Employee of Excellence Awards from Travel Leaders Group during a closed-door General Session at this year’s Travel Leaders National Meeting, held in The Cosmopolitan in Las Vegas.

This award marks the second time in three years that Cindy Facklam has been honored for her dedication, leadership, sales ability and for going above and beyond on behalf of her clients.

“Cindy has a remarkable ability to manage a very successful travel agency while continuing to be a top producing travel agent, as well. She truly leads by example for the Chippewa Falls Travel Leaders location,” said Roger E. Block, CTC, president of Travel Leaders Franchise Group. “This is not the first time Cindy has been singled out among her peers nationwide. Just two years ago, she received our ‘Top Achiever’ award. So, year after year, she continues to excel in providing exceptional knowledge, expertise and customer care to travelers in the greater Chippewa Falls area and sets a tremendous example for not only her staff, but Travel Leaders agents through the country. Her passion and drive make her extremely well-deserving of this honor.”

Facklam began her career with Travel Leaders of Chippewa Falls as a receptionist. After 25 years, she manages 13 travel consultant experts and in the past year generated sales of over $2.25 million dollars.

Fran Klein has worked for Travel Leaders for seven years, and she has been a professional travel agent consultant for 29 years. She is a Travel Leaders Certified Leisure Travel Specialist, an Accredited Cruise Counselor (ACC), a Disney Specialist and an Aussie Specialist.

“Fran consistently is the highest producing travel agent consultant for the six Travel Leaders locations in Indiana owned by Ann Waters, and a good deal of her success is based on the importance she places on continuous education and product knowledge,” said Block. “Fran doesn’t sit back and rely solely on her nearly three decades of experience in the business. She travels extensively to gain firsthand knowledge and continues her education with destination specialist classes and onsite inspections. That kind of dedication to her craft and her clients is evident in her sales success.”

Ellen Roberts started in the travel industry in 1985 at her father’s travel agency in New York, which arranged travel for big-name clients such as U2, the Rolling Stones and Heart. She joined Travel Leaders of Johns Creek in 2005 and had sales totaling nearly $4 million dollars in the past year.

“Ellen got her start working for an agency that arranged travel for major musical entertainers and rock stars. Today, if you were to ask her clients, each and every one of them believes they get ‘rock star’ treatment from Ellen,” said Block. “Her drive, passion, and the extraordinary care she provides to each of her clients help Ellen consistently rank as one of the top producers in her agency – a distinction she’s earned each year since joining the Johns Creek location of Travel Leaders.”


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