En Route to Australia Via Qantas Airlines

The British Airways lounge at JFK

In JFK’s Terminal 7, the British Airways business-class lounge is a very nice way to start a 22.5 hour journey. As opposed to the Swiss Lounge, this oasis is on the right side of security, so that passengers can leave the lounge when their plane starts boarding, rather than some time before. There are several rooms (some with big-screen TVs showing sporting events), a business station with printers, and— my personal favorite— a self-serve open bar. (My Bloody Mary was exactly the way I like it—lots of Tabasco!)

Onboard Qantas in Business Class

Onboard Qantas Airlines, the seats fold out to what can’t really be described as a fully flat bed—it’s more of an incline, with the footrest nearly on the floor. The food is very tasty (the lamb-and-tabouli salad is particularly good), and the wine is copious. (A glass of port before bed? Sure, why not?)

Even the on-demand entertainment system is well-planned, with numerous movies in multiple languages. (Great for an international clientele.)

But seriously—why are the beds angled so severely? Ah, well. I’ll take a nap before we land in Los Angeles and let you know how comfortable they are. (Of course, after the port, I get the feeling I’ll be able to sleep through earthquakes, so who knows?)

2:17 a.m., New York Time

Was able to nap a little, though I was glad for the seatbelt that kept me from sliding off the “bed.” Honestly, who thought a 40-degree tilt was a good idea for sleeping? What engineer approved this?

Even though we’re using one plane for the entire New York-to-Sydney trip, we’ve had to disembark at LAX, so I’m now sitting in a surprisingly crowded lounge, waiting to get back on the plane. From there, it’s 14 hours to Sydney and another two to Adelaide.

Kirk Cassels' Weekly Wrap of User Comments: May 17-21

While much of the conversation amongst the travel industry of late has focused on such crises as Icelands's hindering volcanic ash or the oil rig disaster in the Gulf of Mexico, readers have had some positive, if not constructive, things to share with each other at TravelAgentCentral.com in recent weeks. Let's take a look.

Arizona's Air Travel Addition

While the immigration law in Arizona may have kept some suppliers wary of doing business in The Grand Canyon State, it appears JetBlue is not intimidated as the carrier launches service to Phoenix from Boston. It's great news for the state and anyone involved in selling tourism to the region. Clearly, one reader is excited. Diane wrote:

The state of Arizona welcomes you to our state!! Go Blue...

I know my cousin-in-law, who was a wide receive for the University of Arizona's varsity football team, may not appreciate this but isn't "go blue" also the mantra for the University of Michigan?

More Reasons to Tout Your Profession

You may have read Ruthanne Terrero's initial column which offered 10 reasons to choose a travel agent, and you may want some more. So she delivered with 10 MORE reasons to select a travel professional when planning a trip. Most of the readers were glad with the read, as one would expect. Yet two don't seem two enthused. Jane Ellis wrote:

With today's internet, you'd have to be an idiot to do any of the things described in the article. The article is an argument for common sense and minimal research, not for a travel agent.

Andy Jarosz agrees with Jane, commenting:

These are reasons why people with no commonsense should not travel at all. I seriously doubt any sensible people would make these mistakes, and the people who would do these actions would the type of nightmare customers that an agent would want to avoid! Made my laugh though :)

Before sharing some of the more postive feedback, I'm curious if any readers or agents out there agree with Andy and Jane. If so, why and what do you suggest as an alternative?

Meanwhile, readers like Jess Kalinowsky, clearly disagree with Jane and Andy, stating:

With the advent of the internet, digital photography, et al, everyone thinks they can do it better than a professional! If one believes what they read on the net, then, I am sorry, they deserve what they get, a hotel in the boonies, dirty at that! ANd no "life line" to help them! The Iceland volcano eruption solidified our clients forever! Not one penny was lost, and all were re-accommodated or fully refunded within hours!

Readers at TravelAgentCentral.com aren't the only one sharing their excitement. At our Facebook page, Kathy Sudeikis wrote

More "honest" ammunition!

We don't want the conversation to end here. So keep the comments coming, please.

More Feedback on More Tips

Ruthanne's not the only one dishing out top 10 tips to our readers. Last week, we shared a guest column on how agents can build their revenue-generating e-mail lists for marketing purposes and John Frenaye, a frequent reader and commentator at TravelAgentCentral.com who has engaged readers as well as yours truly in conversations before, shared his two cents, saying:

You need to be very careful about putting names into your marketing database manually. Simply asking for an email address at the end of a phone call IS NOT implied consent to receive your email promotions. It is best to have an opt in(preferable to a double opt in) program to keep you out of trouble with the CanSPAM Act.
And putting your sign up form on your Facebook page is very simple and a good move.

Sounds like good advice to me. Anyone object?

More on Vacation Rentals

The dialogue on agents taking advantage of the niche markets that is vacation rentals continues this week, as Susan throws her hat into the right to solicit business from (and for) agents. She posts:

Vacation rental homes are the way to go. We have many guests who will be staying in a home for the first time vs staying in a Disney hotel, they never go back to hotels. We pay a 10% commission to travel agents and are happy to work with them. Our website is www.orlandovacationhomes.com

If any agents are getting new business through Susan's company, or others, please let us know. We want to spread the wealth (but not in Tea Party fear of Obama policies sense). Susan's offer comes on the heels of a new report on how real estate rentals benefits second homeonwers as well. We shared this story on our Facebook page and received feedback from Stephanie Shaw Gregory, who shared:

I have only had a few request for vacation homes here in the Pacific Northwest. One was a coastal home and one a cabin near Mt. Rainier. Neither places had dealt with a travel agent before but we worked it out and the clients loved the properties...

Seems to me like these opportunities are paying off for agents. Let's hope it continues to gain steam.

Cruise Inclusivity

Susan J. Young is at it again. After writing about potential fuel surcharges on the rise and how they may affect agents, the cruise expert recently explored the notion of inclusive features on cruise ships for clients and what it means for travel professionals. Harold Hodges was the first to reply with some constructive feedback, stating:

While my cruise sales haven't diminished, All Inclusives have picked up even more. Some clients specifically mention that cruises cost more because of all the items NOT included. Since agents know at least some of their client's likes and dislikes, we could sell more cruises if certain items (perhaps even to just a certain limit) were included. $100 in bar credits, onboard credits etc. As the article points out, you must be careful as to what is included, to be sure that you don't exclude previous cruisers on a familiar itinerary. A general credit is probably the best, is of known cost and could be commissionable with hardly any extra effort on the part of the cruiseline.

For those of you agents who are note Mr. Hodges, what's your take? Have you already experienced cruise inclusivity's effects? Is it good or bad for your business? Let us know.

Targeting Traverus, NCL

It's been more than a years since George Dooley wrote his initial report on Traverus, and it's potential place as a multilevel-marketing company. No surprise to me, the comments keep coming in on the subject. There's been a bunch posted over the months, and here's the latest, submitted by Denyse H Turner:

Wow, you all are now defending TraVerus the way "we" had to defend YTB. Feels horrible, right? And since this article was written, some of you have even "seen the light".

I just want to know who has seen this magical light and what exactly is in this light that is so exciting.

But Traverus is not the only company under fire this week, so is Norwegian Cruise Line. In late 2008, Dave Eisen wrote a brief about Kevin Sheehan being named the new CEO of the cruise line and some readers aren't necessarily upset with Sheehan, but aren't too happy with his company. The latest is Gregory Guess who, when responding to another reader's comments, wrote the following:

Good luck getting a response from NCL. I did multiple contracts for NCL and when I needed to leave due to a family emergency they advised me that I could never work for them again if I did. They were correct they will no longer employee me and the worst part is that no one from the company expressed any sorrow for the death of my brother. Great company huh?

Considering the that cruise industry is the bread and butter for most travel agents, this is disappointing to read. I hope your relationships with the supplier improve, if they need to.

Goodbye, Mr. Whitley

As you may have heard, Bob Whitely, longtime president of the U.S. Tour Operators Association, passed away last week. In addition to the heavy loss for his friends and family, the travel industry clearly misses the leader. Here's what readers posted on our site to share their thoughts on the man.

Dave Groves
I only met Bob and heard him once but remember his kind manner and I appreciated that he wanted to see Cuba opened up for tours which I was glad and surprised to hear him say but his travel experience and professional manner was an inspiration to me and sure to others - He will be missed by many - hope his family has great memories and stories for their comfort

Art Kienle
I had the priviledge to know Bob for over 30 years. He was among the true gentlemen in the Travel Indusrty. I will miss my friend and colleague more than words can express but will keep his memory alive with many fond memories

Phil Sheldon, Hanns Ebensten Travel
I participated in the US-Cuba Travel Summit in Cancun last month where Bob was an active participant. He may have been in the industry for a long time, but he was forward-thinking to the end. He was instrumental in trying to bring the various players together to open up American tourism to Cuba in a responsible way. I am grateful for everything he contributed to our industry.

Jim Clark
He was a giant. And one of the finest industry leaders ever, My heart goes out to Carol, Kelly, Scott and Shaun.

jack richards, pleasant holidays
Goodbye my friend. It was a privilege knowing you.

bob sweeney
Bob Was A real Gentleman and very wise. My prayers go out to his family. Top shelf hall of famer.
 

Agents have shared their thoughts about Whitley on our Facebook page as well.

Kim Haring wrote:
Sad to know this dynamic man is not longer with us.

David Carnegie shared:
Another of the great Tourism Industry giants who will always be remembered for his Leadership exemplified by his giving spirit. May we all learn to use these attributes from his example. My condolences to Bob´s family and friends. May God Bless You Always.

Our thoughts and prayers go out to Bob's family, friends and colleagues. The industry will miss him, but it moves on. With that in mind, we hope you continue sharing your thoughts on any topic, whether by posting a comment here at the Weekly Wrap or at other articles. Don't forget to contact us at our Facebook page, or at our Twitter page. Of course, there's always AgentNation, where you can talk about any topic in real time. Until next week...

Kirk Cassels' Weekly Wrap of User Comments: January 11-15

I'll bet you it would be easier to find more people who have been successful with Traverus than it is to find those who haven't.
I know, I know, it's just marketing right? You pick the hottest topics to try and attract attention to your blog. I should try it sometimes.
Are you a Hater or what, people need income, Corporations are laying off, and you try to come up with the silliest thing you can to try and cause confusion.
What's your suggestion? Got any Job Openings?

Jimmy Plymouth - Travel Agent reader commenting on last week's wrap.

It's been a while since a reader posted a comment directed toward me here at this weekly blog, and I already got one in for 2010! I always appreciate feedback etc so I'd like to respond to Jimmy piece by piece.

I'll bet you it would be easier to find more people who have been successful with Traverus than it is to find those who haven't.
I agree that searching for people who have benefited from working for/with Traverus would produce a good amount to counter those who have not. I don't search for either party but it appears someone from one side came here to talk about it.

I know, I know, it's just marketing right? You pick the hottest topics to try and attract attention to your blog. I should try it sometimes.
You could say marketing is involved. These days, everything needs a little business development to generate extra income in a tough economy. I bring up the hottest topics brought up here at TravelAgentCentral.com to gauge interest from other readers or interested parties and see if the conversation can become a more developed discussion. If in passing I happen to mention, allude or correlate something I find interesting (be it a sci-fi movie mirroring competition between human travel agents and OTAs or what not) it's all because that's what's on my mind. As far as attracting attention to the blog? Let me just say that I hope everyone has a magnificent weekend and Martin Luther King Jr. day that avoids the current tension between Conan O'Brien, Jay Leno and NBC over "The Tonight Show," the political hubbub of the Massachusetts Senate race, and the drama over Lane Kiffin leaving the University of Tennessee Volunteers football team (once led by Peyton Manning, whose team, the Indianapolis Colts, will play the Baltimore Ravens in the NFL Playoffs with hopes for another Super Bowl). And while you're at it, check out the latest hit to come out of American Idol:

Are you a Hater or what, people need income, Corporations are laying off, and you try to come up with the silliest thing you can to try and cause confusion.
I am certainly not a hater and don't think I came across as one if you look at what I wrote regarding the commentary on Traverus. After a reader named Blake shared his/her experience in leaving Traverus in the comments section of the story, I asked if he/she (or anyone else metaphorically, I guess) could share more for anyone involved with Traverus. Ok, so I did say "It's great to see that [Blake] got out in time," but that's because he/she was glad to be out and I enjoy knowing that readers are happy. I'm not sure where I am trying to be silly regarding Traverus. And when I am being silly, so to speak, I'm not trying to cause confusion. The whole purpose of this weekly column is to get people talking about issues that matter to them. And as for haters, it looks like reader nlj65 is a hater, at least of MLMs, when writing:
Bottom line, the MLM concept sucks... sell a legitimate project and stop looking to build off of the backs of other people with all the empty hype.... I HATE MLM's...

Will you respond to him, Jimmy?

What's your suggestion? Got any Job Openings?
I can see that employment is an issue to you, and I don't blame you and would like to help. The official Questex policy on jobs as of now is

Our open positions can be found on HotJobs, Craigslist, mediabistro, Monster, and many other jobs sites. Please e-mail resume, cover letter, and salary requirements to jobs@questex.com. Due to the large volume of resumes, we cannot take unsolicited phone calls regarding our open positions.

I actually found the description for my current position at one of the above mentioned sites, but found said site by going through www.indeed.com. If you are looking for a job, I suggest going there as the website is a search engine of job sites. You find jobs, and you find other job sites to search. Best of luck, Jimmy. I'd be glad to take a look at your resume if you want to e-mail me at kcassels@questex.com and perhaps I can pass it to the right people. I'm not being silly when I say that.

Speaking of not being silly, I hope everyone has made taken the time to keep Haiti in their thoughts and prayers or, even better, taken action to help. Friends and I have been texting "Haiti" to 9099, which sends $10 worth of Red Cross International relief to the country. You can think of other ways to help by reading Michael Browne's piece on helping Haiti, Joe Pike's call for voluntourism and checking out the links in our initial report on the earthquake.

When you're done (take your time), please continue reading to see the wrap of this week's user comments:

Crazy for Cougars

The new and exciting cougar cruise was our biggest story of 2009, and it's on track to maintain the title for 2010. After Carnival  decided not to carry on the trend after its ground-breaking, first-ever international cougar cruise took place last summer, Royal Caribbean came along to pick it up fast. While some cats may be excited about this news, some of our readers are offended and/or disheartened. Take Jerry Vaughn, for example, who wrote:
What a blatant display of hypocrisy. If someone organized cruises for older men looking to hook up with younger women and called it "Lions Cruise" and called the younger women "kittens" (i.e. Cougars and Cubs), the outrage would be enormous and feminists would be howling to no end. For Royal Caribbean to put its stamp of approval on "Cougars" cruises so older ladies can prowl for younger men is offensive.

Meanwhile, justin is a tad more concise yet as profound, saying:
Sad. Whatever happened to couples growing old... TOGETHER?

Commenting on the initial report on the matter, jeff added a noteworthy two cents, stating:
There is a much older name for Cougar; not fit for print; but they have always existed. The older name fits them better.

I see Jerry's point on the hypocrisy and don't disagree about there being a double standard. Still, sex sells. No matter how much outrage there may be over it, I don't think this trend is going away anytime soon. Justin, I hope to tell you decades from now about the old and gray adventures me and my wife are having. She's an older woman, too. But four months my senior certainly doesn't qualify her as a cougar. As for Jeff, I know what old word you are referring to: sabertooth!

More Tourism, More Problems?

While attending the 2010 Caribbean Marketplace this week, Joe Pike broke the news that Bonaire will open its first U.S. brand hotel and is planning some more flights to the island. That's good news for agents, right? It's not for RandyP, who wrote:
First it was too many cruise ships for the ecosystem and non-existent waste handling. Now a big-box hotel and more pollution.
It won't be much longer before "Diver's Paradise" becomes yet another third world toilet that hosts the pod people.
It is truly a shame.

Paul half-agrees with RandyP, saying
I look at the addition of a new direct flight as good news. The addition of a 120-room Hilton, not so much. An island that has no formal sewage solution does not need another big complex.

As an travel professional, what are your thoughts on new properties in and flights to Bonaire?

Your Weekly YTB Fix

Maybe I was wrong earlier when I wrote that the cougar cruise is on track to be the biggest story of 2010. I forgot about YTB. The rage goes on over this company. I need not explain. Just tank a gander at the comments below, posted on George Dooley's piece about the company's latest trouble, and all directed at a reader named Peter:

JJ
Peter is typical of those in YTB. Call everyone names. Deflect from the real debate. This is part of the reason why TTA's are upset with YTB. They can't play nice. They tell us we're jealous and call us dinosaurs. They tell us they are taking over & putting us out of business. They name call. They can't debate the issues at all. SEC filings don't lie. Personally, I would like to see them go away. They have conned way too many people out of their hard earned money.

knowthefacts
You're the idiot Peter because you just don't get it. They can't run too much longer fool!
Your Six-Figure Ring Earners have either left or the ones who stayed incomes are 1/5 of what they where..meaning your 500k earners are at $100k or less and haven't left because their loyal which is a great quality but costly when you're just blind.
Travel is a highly duplicable industry therefore COMPETITION is high and PROFITS are low! The trillions are there but will be spread amongst millions which gives you pennies!

Doug
Peter;
While I appreciate your passion and I understand your frustration that regardless of how many times Council has been thrown out regarding this case they nevertheless feel the need to "defend their position over and over again" (And over - and over - a-a-and over.)
Please just stick with the facts - and refrain from the name calling.
Your voice would have been much better served (and understood) about selling $425 million in Travel as apposed to $122 million in Internet Business Centers in 2008 if the words "idiots" and "dolts" were removed from comment.
I do however agree...this third attempt to move back into proceedings it's a real stretch - especially after reading all the filings in their entirety along with the response from the Court. After having an "ungainly monster" rolled up and whacked over my head I would be far more cautious about submitting current arguments that "don't pass muster".]

(...silenty eating potato chips and watching in amusement...)

As Peter, JJ and company continue their dialogue, why not join in yourself on YTB or maybe something different here at TravelAgentCentral.com, or get more involved with other agents at AgentNation, the only social community online for all types of travel agents. We've alrady been off to a busy start for 2010. Don't feel like talking there? That's fine. You can always tweet us at our Twitter page or post something on our Facebook page. We'll connect. Until then...

United's Skies Not So Friendly in 2009

Turn the calendar back to the summer of 2008, and the worst publicity United Airlines was receiving at the time included its increase in baggage fees to counteract escalating fuel prices and the scaling back of its fleet capacity. Now, more than halfway into 2009, the carrier is probably wishing it could turn back time.

Three months ago, the airline offended passengers who have a robust taste for life (or are either big-boned or suffering from a glandular problem) by saying they will be left behind or required to purchase an extra ticket or seat upgrade if they are unable to fit into a single seat in the ticketed cabin, unable to properly buckle the seatbelt using a single seatbelt extender, or unable to put the seat’s armrests down when seated. Then, in June, Southwest Airlines new Chicago-New York service upped the competition right in United's hub. Sure, Petfinder.com named United the fifth best airline for pet travel that same month, but that's because Rover and Felix don't understand what an airplane or customer service is.

July may be the worst month in years for the airilne, and the seventh month's first two weeks could very well be the worst for the airline's reputation for quite some time. It began with the travel agent community's backlash against United's proposed credit card policy change, followed by a computer glitch at O'Hare in Chicago before the Independence Day holiday that kept travelers on the ground and forced United employees to manually process each passenger. Yet even this list of trials is small potatoes compared to a new smash hit online that, based on a personal account, bashes United's treatment of its passengers from the runway to the customer support center.

Enter Canadian musician Dave Carroll, who's YouTube video "United Breaks Guitars" has received nearly 1.5 million views since this past Monday. Actions speak louder than words, so instead a summary of the cleverly satirical bit, check it out yourself below:

"I was thinking I'd definitely get some action on (YouTube) because the song has been resonating so well with audiences as I've been performing it, but I didn't know it would take off like this," Carroll told the Associated Press. As he croons "you're liable admit it... I should have flown with someone else or gone by car," and that United's "attitude must go," his words obviously hit home with travelers, but how do they fall on the ears of agents?

And speaking of agents, how can they use multimedia and online communities to further air their problems with United Airlines or other suppliers/companies? There aren't that many, if any, videos or songs out there that artistically express the anguish and sorrow agents endure when doing business with United (or other suppliers/companies), so perhaps Carroll's hard work is only the beginning.

What's your opinion? Will Carroll's video make it easier for agents to turn more attention to how United's credit card policy is affecting them? Can travel professionals utilize multimedia and leverage online communities to better benefit their own causes?

Please share your thoughts with us by posting a comment below. Of course, you can always discuss United Airlines, among other topics, in real time at AgentNation. Sign on now!

­

Honorary Australians

Sir Richard Branson and Los Angeles Mayor Antonio Villaraigosa don Aussie bush hats as “Honorary Australians.”

Sir Richard Bransons Lays Out V Australia Agenda

Los Angeles Mayor Antonio Villaraigosa introduces Richard Branson, who then addresses the crowd and outlines V Australia’s agenda.

Antonio Villaraigosa Welcomes V Australia

Los Angeles Mayor Antonio Villaraigosa welcomes V Australia and Sir Richard Branson to LAX.

LAN Means Business

I haven't flown business class that much in my time with Travel Agent, but one time I did on a Cathay Pacific flight to Hong Kong that made a 16-hour trek feel like a power nap. Cathay Pacific has often been praised for its business class, so I at least had a big player to which I could compare all future comers. And LAN Airlines sure made a pretty good argument why it is just as good if not better than most business classes. LAN doesn’t receive the attention it deserves and I decided I’d work on that the moment I landed in Quito, Ecuador for TravelMart Latin America.

I’m not a fussy passenger and I really don’t ask for much, but there are several things that bug me on a plane— one is when you are sleeping in an aisle seat and the person in the window seat has to use the bathroom, either waking you up to move or thinking he/she can actually pull off a game of Twister and miraculously climb over you without falling down or socking you in the face. LAN space in business class rids that problem. You have enough room from your seat to the seat in front of you to just get up and walk past the your seat mate.

Every seat, or actually recliner may be a better word, pulls all the way back, and comes with a remote control for your personal television and small table where the armrest should be to put your drink or iPod. The entertainment selection was great, offering 32 new and classic movies. I checked out Ironman. Twenty years ago, I would never have been able to guess I would be flying business class to Latin America, and I also wouldn’t have guessed that Robert Downey Jr. would be this awesome in a superhero role.

LAN’s service was great. The moment I was done with my drink, the flight attendant was there to fill it back up. The moment I was done with my meal, she was there to take it away. I have to say, I underestimated LAN. I thought it couldn’t compare the giants of the world like Cathay Pacific. But I also thought Downey Jr.’s career highlight would be Weird Science. I guess no one's perfect, but the folks at LAN at least make you feel that way. Check them out or recommend them to your clients heading to Latin America. They won’t be disappointed.

Dominca Gets New Flights

Dominica announced Monday the addition of new flights from St. Lucia. The daily service would connect St. Lucia’s Herwanorra Airport and Dominica’s Canefield Airport. Flights will depart Dominica at 12:10 p.m., arriving in St. Lucia at 12:55 p.m. The return flight will leave St. Lucia at 4:05 p.m., arriving at Dominica at 4:50 p.m. The new flights will allow connections to and from various major hubs such as Miami, New York, Atlanta, Toronto and the United Kingdom. Visit www.discoverdominica.com.

Korean Air Celebrates New Los Angeles/Sao Paulo Route

Korean Air's John E. Jackson III.

Last night, Korean Air celebrated its new Los Angeles/Sao Paulo service at the LAX Flight Path Museum & Learning Center in Los Angeles. Beginning June 2, Korean Air will fly nonstop three times a week from Incheon to Los Angeles to Sao Paulo, using B777-200 jets.

Travel Agent spoke with John E. Jackson III, director of passenger marketing and sales, Americas, American regional headquarters, Korean Air. “We’re getting a very positive reaction to the new flight,” said Jackson. “Sales are starting to build. Business to Sao Paulo books later than I expected – about a quarter of the business is booking one week out.”

Jackson shared that Sao Paulo has about a million Japanese residents and 800,000 Chinese. “China is the biggest trading partner with Brazil and we’re excited about the possibilities,” he said.

Jackson also gave us a heads up about future plans for Korean Air. “We’re looking to expand even further in Latin America on the whole, with Mexico City being at the top of the list,” he said.

The carrier is also considering adding three new cities in the U.S. “We’re looking at Detroit, Miami and either Newark or Houston,” said Jackson. “These are all cities where our SkyTeam partners already are.”

Korean Air, like all other carriers, took a hit from the rise in fuel prices. “Rising fuel prices turned a profit into a loss during the first quarter of 2008,” said Jackson. Last month, the carrier raised its fuel surcharge for flights between the mainland and Korea from $75 to $90, and from $100 to $125 for flights beyond Korea.

“We have to continue to find new markets to grow,” says Jackson.