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Hertz Launches 10-Minute Check-In GuaranteeJuly 1, 2008 By: George Dooley
Hertz has launched a Self-Service Express Check-in program to get customers to their cars in 10 minutes or less, guaranteed. The new program began July 1, at the 50 largest airport locations in the U.S. Customers, after reserving a Hertz rental, start the check-in process online at Hertz.com. They can then take advantage of Self-Service Express Kiosks and/or Express Counters at participating Hertz locations. The system will decrease the time customers wait in line, Hertz says.
“According to our research and customer feedback, renters would rather complete the reservation process online from the comfort of their home or office rather than wait in another long line at the airport,” said Mark P. Frissora, chairman and CEO for The Hertz Corporation. “The 10-minute guarantee reflects our commitment to help reduce the 'hassle factor' for travelers by making their car rental experience simpler and faster.”
As part of its customer commitment, Hertz is standing behind the 10-minute guarantee with a $50 credit toward a current or future Hertz rental. The credit is for customers who checked in online, and then, after arriving at any of the 50 participating locations, could not make it to their cars within 10 minutes.
Currently, within the 50 Hertz Rent a Car airport locations participating in the 10-minute guarantee program, 28 locations are equipped with the new Self-Service Express Kiosks and 22 locations are equipped with Express Counters. The company’s #1 Club Gold members will continue to bypass the rental counter and kiosks entirely and proceed directly to their vehicles because their check-in process has been completed in advance.