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UAL Taps Disney Exec for Customer-Facing Role

January 4, 2007 By: Travel Agent Central Contributor

UAL Corp., owner of United Airlines, on Wednesday named Barbara Higgins vice president of customer experience. Higgins, a former executive at Disney, will lead the company's plan to make United stand out through superior customer service from its U.S. competitors. "United is a strong brand with a great collection of assets, positioning it well within the industry," Higgins said in a statement. "By combining these strengths with its strongest asset, its people, the company has a tremendous opportunity to deliver an experience of value to all of its customers, and to reward its best customers." Higgins beings her position on Jan 22, taking over for Sean Donohue, who held the position briefly before becoming senior vice president of flight operations and onboard service.

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