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Austin Adventures Amends Cancellation Policy Due to Ebola OutbreakOctober 29, 2014 By: Newswire
|Photo by Austin Adventures|
Tour operator Austin Adventures has announced that, should health officials report a confirmed case of Ebola within 500 miles of an Austin Adventures vacation host city, the company will waive its trip cancellation fee.
In the event that a case of Ebola is confirmed within the parameters, booked guests could either cancel their trip completely, at least seven days prior to their scheduled departure, without having to pay a cancellation fee, or they could postpone their trip and travel at a later date for the same price. In addition, Austin Adventures offers all of its guests travel insurance and encourages travelers to obtain coverage to cover any flight cancellation fees or penalties.
“While we realize that the odds of Ebola affecting our itineraries are minuscule at best, we hope to assuage any fears that a guest may have by updating our cancellation policy to address this sensitive subject,” said Dan Austin, president and founder of Austin Adventures.
The adventure travel supplier, which offers itineraries on all seven continents, is applying this policy to all trips, not just those in Africa.
The cancellation fee ranges in amount from 15 percent to 100 percent of the price of the trip depending on when the trip is cancelled. In order to avoid the cancellation fee, guests would have to cancel at least seven days prior to their scheduled departure.
The company’s host cities in Africa include Arusha, Brazzaville, Cape Town, Johannesburg, Livingstone, Maun, Nairobi and Windhoek. Brazzaville, the capital city of the Republic of the Congo, is nearest to the African countries that have reported confirmed Ebola cases, at more than 3,000 miles away, or roughly the distance between Maine and California.