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TripAdvisor Expands Customer CareNovember 9, 2011
TripAdvisor, the world's largest travel website, is expanding its customer care division with the newly created position of European customer care manager and the launch of a dedicated customer support number for registered owners and managers in the UK on TripAdvisor.
Sue Worth, the new customer care manager, has a wealth of experience in customer care in Europe and beyond, having worked for tour operators, airlines and accommodation organizations. Sue has been guest relations manager for the Gloucester Hotel in London and has been responsible for implementing customer experience programs for a number of high profile companies in the technology and hospitality sectors, including Gulf Air Holidays.
Worth joins TripAdvisor from a division of Invensys Operations Management, a FTSE100 company specializing in carbon and energy solutions, where she led their customer experience unit.
"We're delighted to have Sue on-board," said John Dila, director of customer care at TripAdvisor. "Her years of industry experience and her natural inclination toward superb customer service delivery will be integral in developing excellent customer care for the EMEA region, an integral part of our global operations for success. This appointment, along with our new dedicated customer support number sends a strong message about our commitment to delivering quality customer care for accommodation owners."
TripAdvisor will be launching the customer service number in the UK and Italy to registered owners, before rolling out language-specific phone numbers for the rest of EMEA, APAC and the Americas.
Accommodation owners are also invited to attend Master Classes to learn more about working with TripAdvisor and online reputation management. There will be two events for the UK hospitality industry in November - Liverpool on November 15 and Exeter on November 17.
Liverpool, November 15, 2011
Morning Session: 09:30 a.m. to noon, Afternoon Session: 1:30 p.m. to 4 p.m. Marriott Hotel City Centre, One Queen Square, Liverpool, L1 1RH
Exeter, November 17, 2011
Morning Session: 09:30 a.m. to noon, Afternoon Session: 1:30 p.m. to 4 p.m. The Rougemont Hotel, Queen Street, Exeter, EX4 3SP