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Carnival Introduces New Department of Guest Experience and Business DevelopmentOctober 6, 2008 By: Travel Agent Central Contributor
Carnival Cruise Lines has created a new department focusing solely on developing innovative new on-board product opportunities and enhancing existing aspects of the “Fun Ship” vacation experience.
Overseeing the new guest experience and business development effort will be Christine Arnholt, a 17-year Carnival veteran who has served as the company’s vice president of marketing services for the past eight years.
In her new role, Arnholt will assume the title of vice president of guest experience and business development. She will report to Carnival’s Executive Vice President of Marketing and Guest Experience Ruben Rodriguez. Arnholt will oversee a team of talented product development professionals, including Mike Hunssinger, a five-year veteran of Carnival’s revenue management team, who will serve as director of guest experience and business development.
“This new department will be responsible for developing new and
exciting on-board features and programming while building upon our
proven strategies that will enable us to continue to deliver fun,
memorable vacations for our guests,” said Rodriguez.
Another key member of the department is Senior Director Sara Rosenberg, whose extensive experience includes leading branding and product development opportunities at Burger King and The Miami Herald. For the past five years, Rosenberg was also the owner and president of Skirt Smart, a branding and innovation consulting group which focused on branding, product development and consumer research for companies within the restaurant and hospitality industries.
Additionally, Renata Ribeiro will be joining Carnival on October 15, also as a senior director. Ribeiro has spent the past three years spearheading the strategic planning and commercial innovation efforts for Natura, Brazil’s largest cosmetic company, and five years in the consumer goods and retail practice at The Boston Consulting Group. She has extensive experience in product development and consumer experience, for both consumer goods companies and retailers.
Until Carnival’s current search for a new marketing chief is completed, Arnholt will continue in her current marketing responsibilities.