Font size: A A A A
Home > Industry > Letters to Industry > Editor's Letter
Related topics: Editor's Letter,mobile-feature, Running Your Business

The 5 Most Important Things to Tell Your Clients

January 22, 2016 By: Ruthanne Terrero

ruthanne terero1.    You are not bothering me if you just need an airline ticket and a hotel in Chicago. I can indeed book more than just your exotic annual vacations and will do so gladly. Plus, I will likely have access to free amenities at the hotel that you might not find on your own because of my industry connections.

2.    If something goes amiss when you’re on your trip, call me immediately so I can fix it. Don’t be shy and say you didn’t want to make a fuss. You’ve paid money for this vacation and I’m your advisor for a reason. Little things that mar the experience can typically be fixed quite easily and that’s what I’m here for.

3.    When you compare the vacation packages I’ve offered you with what’s available via an online travel agency or discount website, please know that you’re probably not comparing apples to apples. The hotel I’ve selected is in a locale I think you will like, based on what you’ve told me. The room I have reserved for you is guaranteed in its category, meaning when you check in, you won’t be given inferior accommodations, based on the desk attendant’s mood. Plus, if you’re looking at a website that brags that it has the lowest pricing available, you’ll likely be getting the lowest quality room available. Trust me.

4.    When you’re online and you see a deal that looks too good to be true, it probably is. Travel companies don’t give away things for no reason. Is there small print you’re not reading because you’re so excited about the price you’re seeing? Do bring any deals you see to my attention and I promise to give you my best expert opinion as to what you’d actually get for your money.

5.    Do make travel a priority in your life. Every moment is precious and if you keep putting off that family vacation or that couple’s getaway, you may never do it and only end up with regrets. Let me craft a trip for you that will make the most of your time together so you’ll end up with fabulous memories. Live for the now; who knows what tomorrow will bring? 


What do you think of this $type?


About the Author

Ruthanne Terrero
Ruthanne Terrero is the Vice President/Editorial Director of the Questex Hospitality + Travel Group, which includes Luxury Travel Advisor, The Informed Traveler, Travel Agent...

This comprehensive guide begins at Alfava Metraxis and ends at Doctor Who Magazine wins the ACE Press Award 0 Following its record breaking ABC figure earlier this year, Doctor Who Magazine had cause for further celebration at the 2014 ACE Press Awards held viagra bedeutung online apotheke at the Museum of London. This may take a second or two.

By Ruthanne Terrero | January 22, 2016
When dealing with customers, it's easy to let the simple things get overlooked. Don't forget these five things you should make sure your clients know.