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NCL Implements Components of Partnership 2.0February 27, 2008 By: Travel Agent Central Contributor Travel Agent
Norwegian Cruise Line has completed many new enhancements as part of its Partnership 2.0 initiative announced in December. The initiative was first put in place with a focus on strengthening ties with the travel agent community.
"Since the announcement of this initiative, we have been working diligently to make a number of changes and improvements to our policies and business processes so that we can be the best partners with our travel partners," said Crane Gladding, NCL's senior vice president of revenue management and passenger services. "We want our travel partners to know that we have listened to their feedback and that we will continue to do so."
Enhancements completed include the processing of group commissions five weeks earlier with processing commencing seven days prior to sail; new training for NCL reservation agents; improvement of credit card policies; simplified pricing quotes; and a new service whereby an e-mail will go out to an agent each time a check is processed. Visit http://www.ncl.com. (DE)