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Kirk Cassels' Weekly Wrap of User Comments: August 9-13

August 13, 2010 By: Kirk Cassels

There's no doldrums in August this year. I expected a long and hard scouring to bulk up the Wrap this week because I'm used to this part of the year involving a slow media cycle among numerous summer vacations. Not in 2010. In addition to a plethora of news that broke, dialogues have expanded and a cursed category of comments just won't go away. Let's take a look.

The Big News

For the travel industry, two significant events took place this week: Unique Vacations terminated its wholesaler agreement with Apple Vacations, and the ME Cancun announced plans to become an all-inclusive resort that allows non-guests access to the property and amenities. Both caught the attention of several readers.

ME Cancun

Speaking about ME Cancun's decision, Karen said:
I think it would be okay if the non-guests are there to attend a wedding or family celebration. Otherwise, I would not feel good about staying at a resort where non-guests get the same amenities. I wouldn't book it for myself!

But over at our Facebook page, one agent felt otherwise.

Kerr Berr wrote:
Sounds like a win-win to me! Money from the day pass, and a chance frequent travelers will like what they see & plan a visit there.

Based on the comments at our Facebook page as well as the article, looks like most agents aren't too thrilled about this decision. It will be interesting to see how this business model plays out.

Unique & Apple

The news about Unique Vacations ending its agreement with Apple Vacations broke a day or so after ME Cancun made its announcement, and readers were quick to respond. Both nina and Ken Johnson cite a top resort company when expressing their opinion.

Ken Johnson commented:
All Sandals is doing is hurting themselves.They need every wholesaler then can get to book their properties. it doesn't cost them to do it. They are not wanting to have Apple which owns Secrets,dreams,and,Now to not be in competition with their property since Apple can push people to Secrets.

nina added:
Looks like Sandals doesn't like the Secrets competition. I smell sour grapes.

Like I said about ME Cancun, it will be interesting to see how this decision plays out. I'm no insider, but I'm sure Pike will keep us posted.

More on Medical Tourism

In the most recent Weekly Wrap (I was out on a three-day vacation last week and will be next week for anyone who actually misses me) the big issue of week was medical tourism. I'll let you check back at was discussed through the link above, but here's the latest addition to the conversation on the matter.

Kathie De shared some news about companies that appear to have a strong footing in the niche already, sharing:
American Marketng Group, parent company of Travelsavers, TWIN and NEST announced their new venture into "Wellness Travel" at their convention in June. They are on the cutting edge of this new revenue opportunity.

Jack Schafer, who spoke with George Dooley in the initial article and added some comments afterward, returned to address a statement made my Kathie (not the same Kathie as Kathie D whose comment is above... at least I think it's not the same Kathie as Kathie D). He stated:
Kathie... WellBeing travel is perhaps the most "forward thinking and capable" travel consortium that is developing a business model to serve the Medical Tourism Industry, and with AMG they have the agencies and resources in place to make this happen. This article speaks of developing the conduit between the two INDUSTRIES - Travel and Medical Tourism, and no one company is going to "own" this $20 Billion industry. Each travel provider will develop their “niche”… and if done right, they will become successful. This is not a one company industry, and the successful blending of the Medical Tourism Industry, into the Travel and Tourism industry is a win-win for everyone – especially those 5 (est) Million patients that are depending on us to get it right. 
I certainly applaud Rick and Anne Marie in their ability to foresee the tremendous potential of Medical Tourism. They are Pioneers and exactly the kind of company that the Medical Tourism industry needs.

Looks like a lot of companies are becoming players in this niche travel market. Hopefully agents can take advantage. If anyone out there wants to cite another company of interest when it comes to medical tourism, please share a comment below or at the original article.

A Traveler's Take

The more you know about a property, the easier it is to sell it, or, perhaps, advise against staying at it. Such may be the case when it comes to the new La Plage Resort in Sicily. We recently posted a news brief about its opening, and one reader already has some criticism to share.

Bettina Eisengrein warned:

I have visited this hotel in July: What they do not publish is that the hotel is located directly at the train tracks. Very noisy. The rooms are incredible small: 19m² and that the stuff hardly speaks English. The Beach Club's seating is so narrow that you can hear your neighbours breathing. Not recommendable for the discerning traveller.

That's not the news you want to hear about a new property, but I'd like to play the role of a devil's advocate who has no experience with the hotel in question;

*    Being close to the train tracks certainly makes for easy transfers and can save travel time. Is it the train's noise itself that is the issue or does the track's rumbling shake the hotel? Is there a lot of noise from car, taxi or passenger traffic?
*    I'm a bit confused about what 19m² means. If it's 19 meters by 19 meters, that's not too small. One meter equals approximately 3.2808399 feet; so 19 meters equals 62.3359581 feet. Multiplying 62.3 by 62.3 produces 3,881.29 square feet. That sounds huge. Perhaps you are saying the room is only about 62.3 feet in total? Now that is small. But then again, it's a boutique hotel.
*    It is nice to have staff that speaks perfect English if it is your primary and/or sole language. Perhaps this boutique hotel is targeting domestic travel or authenticity through it's Italian roots?
*    Beach Clubs tend to be loud no matter what, right? Combine sunshine, liquor, leisure and customers, and you have a lot to talk about.

Anyone else out there have something to share about the property? Post a comment below or at the original article.

Security for Airports or Passengers?

It's been nearly a decade since airport security became analyzed through the figurative microscope so closely. Privacy and safety are the primary concerns by those one either side of any issue on the situation. In April, Dooley shared some data from a Travel Leaders study that reported most Americans feeling comfortable with the current state of airline security. In July, it received a pretty entertaining from a reader named wimpie, who compared airline security to Gestapo. Now, another reader chimes in on the matter. Mike shares a take on privacy concerns that— using the term very loosely— is semi-similar to that of crazy wimpie, only more sane and diligent, posting:

Next month full body scanners are going to be installed at the three New York airports. TSA better put up signs informing the people of the possible health hazard. Most people don't know about the radiation these machines zap you with. Pregnant women are at the greatest risk. The American people have the right to know, and it should be their decision if they want to go through those scanners, they need to be informed though. If signs aren't posted, my crew will be at all 3 airports handing out flyers and interviewing people, letting them know how their government is deceiving them again.

As the saying goes, the children are our future. So I certainly hope expecting mothers are well aware of the potential hazards of full body scanners. I haven't done the research on potential effects, so I won't blindly assume Mike is 100 percent correct, but it's nice to see he cares so much. Seriously.

The Older Orbitz Story

Orbitz's new program which offers travel agents commissions is a big industry story for 2010. In February, the company's vice president of corporate communications addressed agents and readers at our Facebook page. That same story recently recevied a comment from Anant, who said:
I am not knocking there business model it is obviously successful but I think Orbitz is underestimating the memory of Travel Agents.

I'd like to suggest Anant check out our exclusive report in which Orbitz addressed the traditional travel agent community for more.

Enough, Seriously

Pet Airways is a new service that provides flights for pets only. It's a great service. But we are not Pet Airways and cannot keep answering questions about it. Time after time, after time, after time again, readers post comments on our initial story about the company asking us to work miracles or assuming we are Pet Airways. The latest is Linda Burns who requested:

I need to ship a Collie LA to BALTIMORE---would love to use your service but it is at least DOUBLE any other airline. You say we need an extra large crate--we show and travel and always use a #400 crate - a large medium. Is that why you charge so much? Thank you, also- is the price one way or round trip???? You quote the same for both.....Thank you, Linda Burns

I'm near the end of the plank here. If we get one more reader asking us a question as if we are the airline and not realizing that we are a media outlet that is reporting about the airline, I am going to have to put a disclaimer on the article. And that's just embarrassing.

As always, I hope agents and readers keep the conversations going. I'm out next week but will be back for a Wrap on August 27, and hope I find plenty of user feedback at our site, at our Facebook page, at our Twitter page, or at AgentNation.

Until then...

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