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Kirk Cassels' Weekly Wrap of User Comments: June 15-18

June 18, 2010 By: Kirk Cassels

I was semi-watching the United States tie Slovenia 2-2 in our team's second match in the 2010 FIFA World Cup today (semi-watching because half of the screen time was spent on my laptop working and, for the record, there were other employees with me— who will remain nameless unless I need to take them down with me), and could not miss the confusion and outrage over the referee's disqualification of a go-ahead goal in the final minutes that would have put our guys up 3-2. Not only was his call vilified by the ESPN commentators (one of which can be considered objective when, in his natural English accent, he said that even as an England fan he felt the U.S. was robbed), but there appeared to be no explanation or citation of what foul was committed.

Fortunately for that referee, the game wasn't taking place in Philadelphia, McAfee Coliseum (where the dreaded Black Hole of Oakland Raiders fans await) or even in Madison Square Garden when Bowe and Golotta are fighting. There are probably hundreds in South Africa right now, and hundreds of thousands across the planet, that want his head. This takes place just after the recent tainting of a perfect game by Detroit Tigers pitcher Armando Galarraga when umpire Jim Joyce made, clearly, an incorrect call at first base (he later admitted his error).

Needless to say, it has not been the best of times for sports referees as of late. Hence, I'm a little on edge this week when it comes to making calls on what readers of have been saying as of late. I'd like to think that, over the course of the Weekly Wrap, I've been fair enough and have admitted when incorrect calls have been made. But that could always change. Let's see what happens this week.

Yellow Card of the Week

Mistakes happen and fouls are sometimes committed without any malicious intention. But they still happen. Last week, I had to remind someone that we are not Pet Airways but instead are a media outlet reporting about the airline. A similar instance took place this week when a reader commented on our report about Le Sereno in St. Barts naming a new general manager. Maroussia Nassief Reid apparently believes new GM Javier Vila works with us, writing:

Hello Mr. Vila,
Remember me? Maroussia from the dad was going to spain so i looked you up and found you close to my caribbean home!!! Please email me so we can keep in touch! My email is [email protected]

Come on, Maroussia. The property's website is right there at the end of the story(here it is again: We enjoy sharing the news with everyone but we can't do all of the following up and networking on our own. Have to call a foul on that one.

Red Card of the Week

As I said, mistakes sometimes happen without any ill will. But then there are those that are not only blatanly malicious, but sloppy as well. Take for instance Jonh London who, when commenting on our new full-timer Meagan Drillinger's report on adrenaline junky travel suggestions, posted:

You call this "for travellers on a budget" ? ($19999 for 1 week)....For that kind of money I can go 2 weeks to New-Zealand, and climb the vulcano's there!

Jonh, or somehow I bet you meant to add your name as "John," there is no package for $19,999. Yes, there is one for $1,999 if you want to go tornado chasing. However, not only are the rest of the packages low-cost (one as low as $96 per night) but the story says the source of the list is one that targets budget-minded. There's no line that deliberately says "these are all highly affordable" or something of the sort. Plus, I am pretty sure New Zealand is not supposed to have a hyphen in it and it's "volcano," not vulcano (Spock plays no role in magma production). You're always welcome to share your two cents, but that doesn't mean your free from penalty if you are not careful.

Time Out

I enjoy seeing the passion that readers have when it comes to multilevel marketing companies like YTB, but sometimes it's exhausting and could use a break. Such is the case with a recent report by George Dooley analyzing a cheeky column written by Peter Stilphen about whether travel professionals should join an MLM or not. I shared most of the exchanges last week, and there are now more to read. The latest is a call-and-response pattern between denyse and Laura. It began with denyse's initial comment:

I'm a former YTB member and once I learned that there are definitely alternatives for me to sell MORE travel WITHOUT paying $50 per month, I jumped. I needed to sell RCCL and NCL because that's what my clients wanted. I also get much more training and support.  My business has increased by 3000% since leaving and I pay $0 per month.
I had talked and talked to various YTB people to get them to see the light. I've come to understand that no matter what I say, unless you see the light for yourself you'll stay there. I don't have the time to keep saying the same things over and over again.
I wish everyone in YTB well who's looking to sell travel. But there ARE better alternatives. Think about your clients. SOME of them HAVE heard about YTB. And your business will not be as successful as it could be while with YTB.

Laura then chimed in:

Just because you WISH that MLMs didn't have a legitimate (and successful) business model doesn't mean they don't. No, YTB is not my host. There are a lot of businesses that sell their products through the MLM model...Avon, Stella and Dot, Discovery Toys, etc. Traditional travel agents have my respect...I was one myself...but they do not OWN the product of travel. It is not their decision who gets to sell travel and who doesn't. Sorry.

To which denyse responded:

Laura, I don't think this article is talking about ANY MLM outside of travel. Yes, Avon, Mary Kay, Discovery Toys, etc are successful MLM business models.
The issue with TRAVEL MLMs is that the profit margin in travel is not large enough to support a MLM business model. Therefore, you HAVE to recruit in order to make money. Those other businesses promote products. Travel MLMs promote travel websites - that's not a product. That's a marketing tool.
There is not one SUCCESSFUL travel MLM.  All of them have issues. Even the ones who "claim" success have added additional products to their company so the reps can earn money.

Time out. I'm taking a break from this one on calls. But I'd enjoy to read what others have to say.

Fair Call

There's been some major stories taking place about air travel— only during the past few days, weeks, months and years— from airline mergers to added fees, and they are obviously of concern to agents. Two recent developments that have caught the attention of some readers are the proposed merger between Continental Airlines and United Airlines as well as American Airlines latest unbundling of fees. The former is the larger story, and Bradley is taking it quite seriously, stating:

This merger needs blocked. Ultimately, it will force airlines to keep merging until there are only one or two mega-airlines left. What this is doing is creating a position where domestic flights will cost far more than international flights. This hurts the airlines and the consumer, with us travel agents stuck in the middle.

Sounds like a good point. Does anyone out there disagree? I don't, but perhaps I'm making a bad call here.

Meanwhile, Alex appears to be on the fence regarding the issue with American Airlines, writing:

I'm a bit torn on this issue - specifically on the idea of paying a fee to reduce another fee you may or may not incurr. Also, can we file this as another fee related to baggage? With assigned seats, the only real reason to be first on board is to grab overhead bin space for your luggage - space which has become far more precious since baggage fees have driven passengers to bring more and more baggage as carry-ons. Bin space was never meant to handle the influx of passengers trying to avoid fees - if more of these bags were capable of being checked without a fee, would this kind of pre-boarding even be considered to be a perk?

I think you are on the right track, Alex. Whether it's been for business or leisure, I've tried my hardest to pack carry-on luggage only to save time and money. In the end, it seems travelers will have to decide whether to spend more on convenience or being well-equipped. This doesn't seem like a winning situation for anyone besides the airlines, those bastards.

Note to the Peanut Gallery

I am no stranger to sarcasm and Darrell Turner apparently isn't, either. From the sidelines, he makes an interesting point this week about the UK Culture Secretary's new tourism plan but I can't help but sense some heckling in his tone when he comments:

This is a great strategy, for the UK. But let me think about it a minute. Gee, if the USA did the same, and if Germany and Thailand and Spain and Italy did the same, we could collectively choke off 10 or 15% of international travel. The British can vacation at home. We'll vacation at home. Germans can vacation at home. International Airlines can reduce their routes, and all will be happy. Right??

We can and may. Or, maybe we can hear colorful tales from the Brits and Germans, among others, about some enriching and/or exciting journeys that they've taken within their homeland and become inspired to make that journey ourselves? That seems plausible to me.

Moment of Silence

No matter what's taking place on the playing field, the sidelines or elsewhere, there are some instances when all teams and fans take an appropriate moment to honor something important. This week, the travel industry lost a friend in John Shands, executive vice president of Leisure Alliance, who passed away after a battle with cancer. Christopher Flores of the Airlines Reporting Corporation's (ARC) Verified Travel Consultant (VTC) program immediately took a moment to honor Shands, saying:

You will be missed, John.

I am sure he will be. We here at Travel Agent are keeping Shands' family, friends and colleagues in our prayers.

As always, the conversation never ends here. Keep sharing your thoughts on the issues that matter most to you by posting comments below or one other articles. Write us at our Facebook page or send a tweet to our Twitter page (@travelagentmag). Of course, you can always discuss topics in real time at AgentNation. We want to hear from you. Until next week...

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