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TRAVELSAVERS Offers Members Service-Fee Guide

August 19, 2009 By: Travel Agent Central Contributor

Addressing one of the most pressing issues facing home-based travel agents today—how to establish and maintain a profitable pricing structure—TRAVELSAVERS has issued a guidebook for its agencies called “The How, When, and Why of Service Fees.”

The publication offers step-by-step instructions and insights to help TRAVELSAVERS and TWIN (TRAVELSAVERS Worldwide Independent Network) agencies set up or enhance a pricing structure that works in today’s economy. The guidebook provides: a discussion of industry trends and service-fee issues; a proven formula for determining fees; service-fee averages charged by travel agencies nationwide; and training suggestions for client communications.

Industry expert Dr. Robert Joselyn, CTC, president and CEO of Joselyn, Tepper & Associates (who has assisted with service-fee implementation and performed agent trainings in 55 countries to date), collaborated on the guidebook.

“The value that travel agents provide to their clients as a trusted travel advisor is more important today than ever,” said Betty Tilton, vice president, corporate sales & marketing for TRAVELSAVERS. “And their service fees are well-earned each and every day. Most travel agencies around the world now charge consulting fees, but they would still benefit from a thorough examination of the issues surrounding this key pricing component. This guidebook supports our agencies to properly design and implement a fee program that is relevant in the current marketplace and bolsters their business.”

A special bonus section is also included in the publication: called “Winning Strategies for Thriving in a Down Economy,” it contains practical tips to help agencies regroup and proactively plan for maximum profitability.

TRAVELSAVERS agencies can visit their Agent Extranet to quickly and easily download a PDF of the guidebook. Their local Business Development Managers are also on hand to answer any questions and help the agencies tailor a program that best supports their business model. Visit or call 800-366-9895.  

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