Following a thorough assessment this weekend of its Bahamas-based resorts, Sandals Resorts International (SRI) recently announced that Sandals Royal Bahamian, located in Nassau, will postpone its originally scheduled October 14 re-opening and will remain closed until October 25.
Sandals Emerald Bay, located in Exuma, which requires more extensive repairs than initial estimates, will officially close and reopen on December 15. The resort company originally released a statement to the media saying that the property would not have to close.
According to Tammy Gonzalez, CEO of Unique Vacations, Inc. (UVI), an affiliate of Unique Travel Corporation, worldwide representatives of Sandals Resorts, UVI is working closely with clients affected by the closure of the resorts.
“We recognize the inconvenience this presents, but we are committed to delivering the quality Sandals experience our guests expect and deserve,” said Gonzalez in a written release. “When we reopen, it will be right.”
Impacted customers are advised as follows:
- Clients affected by the closure of Sandals Royal Bahamian or Sandals Emerald Bay will have one year to travel to the same resort at no additional cost for the resort stay.
- Clients wishing to revise to a different Sandals or Beaches Resort may do so at no additional cost for the resort when travel is completed by December 20. For travel after that date, the guest is responsible for any difference in resort cost.
- All air penalties and fees will be covered by UVI for revisions made by October 31. Fees incurred after that date, will be the responsibility of the guest.