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AMEX Forecasts More Deals and RevenuesMay 17, 2011 By: George Dooley
As economic recovery takes hold, global finance executives are increasingly willing to spend on business travel to support growth. More than two in five finance executives (41 percent) plan to spend more on travel this year, according to the fourth annual American Express/CFO Research Global Business & Spending Monitor. In sharp contrast, just 26 percent reported plans for more business travel spending in 2010. More spending on sales staffs and customer retention are expected and international travel will grow.
American Express says that business travel spending has clearly turned a corner from the drastic cuts of years past as companies recognize the connection between business travel and revenue growth: 64 percent will spend the same or more on business travel in 2011; one in ten finance executives expect spending to increase by 10 percent or more and more than one-third (34 percent) plan to increase spending on meetings with new or potential clients.
Optimism about economic expansion is on the rise among senior finance executives around the world and in the United States, reaching its highest level in the four years that the American Express/CFO Research Monitor has been conducted, AMEX reports.
With many companies sitting on large cash surpluses, global finance executives report that they will deploy more capital toward mergers and acquisitions as well as revenue drivers such as marketing, sales and customer service.
“Finance executives are finally moving away from budget cuts and opening up the company coffers to drive growth,” said Janey Whiteside, Senior Vice President, Global Client Group, American Express Corporate Payment Solutions. “We will see a new deal-making environment and greater spending to win and retain customers as businesses jockey for position in a recovering economy.”
The fourth annual American Express/CFO Research Global Business & Spending Monitor surveyed 665 senior finance executives from the U.S., Europe, Canada, Latin America, Asia and Australia.
Optimism has continued to increase among the world’s finance executives, with three in four (75 percent) reporting expectations for modest to strong economic expansion over the next 12 months – up from 71 percent in 2010. In the U.S., the figure was even higher at 79 percent, although most predict modest growth.
In terms of timing, more than half (54 percent) of finance executives globally see economic growth accelerating in the second or third quarter of 2011, and fully 71 percent predict growth by year-end. In the U.S., finance executives expect timing to be a bit later, with just 54 percent expecting economic growth to accelerate by the end of 2011.
In regards to growth prospects for their own companies, respondents report a positive outlook as well. Nearly three-quarters (72 percent) anticipate top-line growth over the next twelve months, including 17 percent who expect substantial revenue growth.
Most finance executives say their companies have been experiencing strong cash flow over the past year (84 percent) and a majority (62 percent) report that they have been pursuing a deliberate cash preservation strategy. With many companies now sitting on large cash stockpiles, finance executives have plans to put this capital to work: more than half (52 percent) are retaining cash so they can seize investment opportunities more quickly in the future.
Deal-making tops the list when it comes to plans for capital deployment, with almost seven in ten finance executives (69 percent) focused on aggressive M&A activity over the next twelve months. Respondents say their companies will use cash somewhat or very aggressively in the next twelve months for each of the following: 68 percent will use cash to expand operating activities and headcount; 65 percent plan to increase capital spending and 63 percent aim to pay down debt.
But because of their difficult experiences during the recession, finance executives say companies will be more cautious when investing their savings: 76 percent will conduct more rigorous due diligence of M&A opportunities. 71 percent will require a detailed business case to increase spending on headcount and operating activities. 70 percent will analyze capital investments more fully.
“Lessons learned in the downturn are shaping today’s corporate spending strategies for the better,” continued Whiteside. “Finance executives are maintaining discipline and carefully weighing each investment. In areas ranging from M&A to headcount to service, companies are looking closely at the justification for spending, laying the foundation for more sustainable expansion.”
As economic prospects improve, finance executives will spend in order to capitalize on a better business environment. More than half (54 percent) plan to invest more over the next twelve months on expanding market access through business development activities such as sales and marketing. In the U.S., this figure rises to 64 percent.
Job growth will be strongest in sales – nearly half of finance executives (48 percent) plan to increase their sales headcount. More than three in ten respondents also expect headcount to increase in operations (37 percent), IT (34 percent), marketing (33 percent), R&D (33 per cent) and customer service (32 percent).
The experience of the economic downturn is motivating companies to improve the customer experience: nearly half of finance executives (46 percent) plan to invest more in customer service over the next twelve months.
Companies are also paying closer attention to critical customer service dimensions such as: Customer satisfaction (39 percent); Customer retention and loyalty (39 percent); Effectiveness of customer service investments (34 percent) and Customer service performance (33 percent)
Recognizing the connection between business travel and revenue growth, more than two in five finance executives (41 percent) plan to spend more on travel this year – up from just 26 percent who reported plans for more business travel spending in 2010. Overall, 64 percent of respondents will spend the same or more on business travel in 2011. One in ten finance executives expect spending to increase by 10% or more. More than one-third (34 percent) plan to increase spending on meetings with new or potential clients.
International travel will drive a larger proportion of spending growth than domestic travel, highlighting the interconnected global economy. Nearly three in ten finance executives (28 percent) plan to increase spending more on international travel, compared with 20 percent who plan to spend more on domestic travel.