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Letter to the Editor

March 12, 2007 By: Travel Agent Central Contributor Travel Agent

I just read your Editor's Letter in Travel Agent magazine
("Spinning JetBlue's Woes," February 26, 2007). Three Cheers! I
agree with you completely. I said the same thing on Channel 12 and in Long
Island Business News
last week. People don't want free tickets over a very
uncomfortable situation! They want to get to where they are going. A Passenger
Bill of Rights does not make things better when people are sitting in an
airplane—or even a terminal—for hours. True, sometimes, due to bad weather, it
can't be helped. I've had it happen to me numerous times and it is unpleasant.
But JetBlue is based in New York and it
usually snows in New York
during the winter. They should have been better prepared. I think David
Neeleman now recognizes that! Our customers enjoy flying them and, I suspect,
JetBlue will do a better job the next time.

Larry Austin Chairman and Chief Executive Officer Austin Travel Melville, NY

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