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Letter to the Editor

August 20, 2007 By: Travel Agent Central Contributor Travel Agent

I always enjoy your column—but the article in the July 30,
2007 edition (Sell
Me Something, Please!
) was special to me—for many reasons!

My youngest daughter is a vet in San Diego, and I intend to share this article
with her. Your words are so true for *all* small businesses. That
receptionist—or the person greeting the clients—is one of the most important
positions in the company. A sparkling greeting and a warm welcome must come
before demonstrating professional excellence.

Thank you for your thoughtful commentary.

Michelle Morgan, CTC President,
Signature Travel Network Marina del Rey, CA

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