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blank Real Stories from Travel Insurance Concierges
October 21, 2015

The complimentary concierge assistance that many travel insurance companies provide just may be the one service that your clients thank you the most for while they are on vacation.

infographic Stat: More than One in Three Have Had "Office Bully"
September 17, 2015

How common is workplace bullying? According to recent research from staffing firm OfficeTeam, about one in three (35 percent) workers surveyed admitted they've had an office bully. Here's a look inside the study.

sabre red workspace Sabre Announces Automated Cuba Travel Certification Process for Travel Agents
September 2, 2015

Sabre Corporation has announced the development of a capability that helps travel agents in the U.S., Puerto Rico and the U.S. Virgin Islands to comply with recently liberalized U.S. regulations for trips booked to, from or within Cuba. Here's how the process works.

blank Cruise Sellers Sound Off: Outlook for Second Half 2015 and Cruise Sales Trends
June 22, 2015 Exclusive

Last week, cruise selling agents and agency owners gave us their front-line "take" on their agency's cruise sales for the first half of 2015. Today, those travel professionals from 10 U.S. states offer more insight into cruise selling trends and what their outlook is for cruise sales for the rest...

argument Top HR Pitfalls to Avoid
April 17, 2015

It's hard enough to keep your business operating profitably without worrying about HR issues and regulations. FrankCrum, a national Professional Employer Organization, offers these tips to help ease the pain and avoid some common HR "land mines."

CLIA Chairman Adam Goldstein 40 Years and Counting: Full Speed Ahead for CLIA
April 6, 2015

Four decades since its founding, Cruise Lines International Association has evolved into a global force supporting the trade. Travel Agent takes a look at CLIA’s past accomplishments, present strength and future vision.

blank Tunis Attack: How Important Is the Crisis Response From MSC and Costa?
March 20, 2015 Exclusive

While MSC Cruises' and Costa Cruises' top priority is -- and should be -- assisting victims and families and friends of those killed or injured in the Tunis attacks, how they handle their public/media communications during this crisis could impact the entire cruise industry. Agnes Huff, a Los...

blank Seven Ways to Spot Entrepreneurial DNA
March 10, 2015

Hiring new talent? Authors Michael Houlihan and Bonnie Harvey explain why entrepreneurial DNA is the most important quality a job seeker can possess and share seven ways to identify it during an interview.

espresso training session Hands-on With Royal Caribbean's New Espresso Reservations System
February 23, 2015 On Location

Hundreds of South Florida agents received Espresso training in Davie, FL, on Friday and Saturday as Royal Caribbean International is prepping them for the launch of the new global reservations system. Here's an inside look.

blank Royal Caribbean Cruises Ltd. Launches Espresso, a New Multi-Brand Reservation System
January 19, 2015 Breaking News

Royal Caribbean Cruises Ltd. is launching its new high-technology, tablet-friendly reservations system, called Espresso. Find out what agents can expect.

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