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customer service roundtable Delivering Excellent Customer Service
December 13, 2012

Travel Agent magazine held a forum on “Delivering Excellent Customer Service” at the St. Regis Bal Harbour in September. Here is a video and excerpted transcript of the discussion.

Oceania Cruises Owners Suite Best Habits for Success
October 15, 2012

Revealing the top workplace attributes of effective cruise sellers.

Priscilla Alexander Protravel International
August 3, 2012

Priscilla Alexander finds new talent in those advisors with past careers

ruthanne terrero Lessons Learned from Priscilla Alexander
August 2, 2012

Travel agents, both novice and experienced, can do a lot better if they follow these simple yet crucial tips.

blank SNG Aligns With VAX VacationAccess
March 15, 2012

VAX VacationAccess will promote SNG's online Accessible Travel Advocate Certification program.

blank Spirit Air Partners to Deliver On-the-Go Concierge Services
March 5, 2012

Spirit Airlines wants to offer consumers an additional array of value-added services.

blank RADIUS Partners With KesselRun
January 24, 2012

Program includes benchmarking, strategic sourcing, program evaluations and business process outsourcing.

blank 2012 Survival Guide
January 19, 2012

Agents share the biggest challenges of 2011 and how to solve them in the New Year.

blank What’s in Your Storefront?
January 12, 2012

Fate of a business depends on the store experience it provides to its customers and the image projected by the staff.

blank Travel Institute Offers Customized Learning
January 10, 2012

The new customized library solution, modeled after The Institute’s popular Communiversity, can be designed for any group size and branded to look like a company’s main website or Intranet.

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