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blank Knowledge Helps You Sell Well
November 4, 2010

Ruthanne Terrero reminds agents that the complexity of a promising destination such as Hawaii needs to be grasped before proceeding to sell it.More>>

blank Top Tips From the Trenches
October 19, 2010

Ruthanne Terrero shares experiences of fellow agents that throw up a range of possibilities in dealings with clients— some of which you may want to capitalize on, others you'd rather avoid.More>>

When New Worlds Open
September 22, 2010

While a new transportation link physically opens up a destination, a travel agent’s insight and recommendations go a step further to ensure clients experience the best it has to offer. More>>

blank Take a Break From Information Overload
September 7, 2010

Ruthanne Terrero tells agents to give their brain some rest from the constant barrage of technology and social media, reminding them that creating dream itineraries requires some imaginative time, too.More>>

blank When Poor Service Wrecks Your Best-Laid Sales Plan
August 25, 2010

Ruthanne Terrero reminds agents that it's imperative that the first impression they have on interested clients is that they're knowledgeable and excited that they clients responded to a marketing message. More>>

orbitz for agents Building A New Bridge Between Traditional and Online Travel Agents
June 29, 2010 Exclusive

EXCLUSIVE: Ronnie Gurion, president of Orbitz Worldwide Distribution, addresses the community about Orbitz for Agents program and the relationship between OTAs and traditional agents.More>>

Ruthanne Terrero What’s Your Success Mantra?
June 21, 2010

Revving up your business post recession could mean returning to your forte and diversifying the destinations you sell.More>>

blank A Conversation with Matthew Upchurch
June 10, 2010 Exclusive

At cruise3sixy in Vancouver, Susan J. Young interviewed the CEO of Virtuoso to talk about his induction into the 2010 CLIA Hall of Fame as well as insight about his career and industry trends.More>>

Ruthanne Terrero Incite Your Clients to Travel
April 21, 2010

Having turned the corner on the downturn, keep the last-minute discount-seekers at bay by approaching clients with your can’t-turn-down itineraries.More>>

Ruthanne Terrero Gauging Business, Setting Goals
February 12, 2010

Agents feel the turn of the year has set the pulse of the travel industry racing once again.More>>