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Globus Unveils Client Concierge Program for AgentsMarch 23, 2010 By: George Dooley
Globus has launched a new Client Concierge program available on the company’s Travel Agent Portal. Client Concierge provides agency owners and managers client and reservation data that is downloadable 24-hours a day, seven days a week, to help agents simplify their operations and improve client relations.
“Client Concierge invites agents to quickly and easily manage their Globus family of brands bookings,” said Jennifer Halboth, director of marketing for the Globus family of brands. “This program provides them real-time reports to manage bookings, including offering them a Current Year Bookings report, Bookings without Deposit overview and Upcoming Departures information.”
Globus says that with the introduction of Client Concierge, the Globus family of brands is also giving agents access to marketing and sales reports that will help them create a communications plan for past Globus, Cosmos, Monograms and Avalon Waterways clientele.
The marketing and sales reportss found on Client Concierge feature Booking Anniversaries. With this tool, agents can pull a list of client sales anniversaries and they can also gain access to their client’s on-trip survey: information they filled out and returned to Globus on a previous vacation. Survey data includes everything from insight into what destinations clients want to visit next to the types of travel they’re interested in.
“Outbound sales and marketing is going to be a cornerstone of our 2010 marketing efforts and the level of detail that Globus provides on our clients helps us plan ahead and pinpoint exactly who we need to be reaching out to and when,” said Brian Hurley, vice president of vacation travel for Fox World Travel.
To access the Client Concierge program, agency owner/managers need to log on at www.globusfamilypartner.com and click the “Access Client Data – Client Concierge” link under “Agent Tools.”