I just read your Editor's Letter in Travel Agent magazine
("Spinning JetBlue's Woes," February 26, 2007). Three Cheers! I
agree with you completely. I said the same thing on Channel 12 and in Long
Island Business News last week. People don't want free tickets over a very
uncomfortable situation! They want to get to where they are going. A Passenger
Bill of Rights does not make things better when people are sitting in an
airplane—or even a terminal—for hours. True, sometimes, due to bad weather, it
can't be helped. I've had it happen to me numerous times and it is unpleasant.
But JetBlue is based in
Larry Austin Chairman and Chief Executive Officer