Letter to the Editor

I just read your Editor's Letter in Travel Agent magazine ("Spinning JetBlue's Woes," February 26, 2007). Three Cheers! I agree with you completely. I said the same thing on Channel 12 and in Long Island Business News last week. People don't want free tickets over a very uncomfortable situation! They want to get to where they are going. A Passenger Bill of Rights does not make things better when people are sitting in an airplane—or even a terminal—for hours. True, sometimes, due to bad weather, it can't be helped. I've had it happen to me numerous times and it is unpleasant. But JetBlue is based in New York and it usually snows in New York during the winter. They should have been better prepared. I think David Neeleman now recognizes that! Our customers enjoy flying them and, I suspect, JetBlue will do a better job the next time.

Larry Austin Chairman and Chief Executive Officer Austin Travel Melville, NY