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Travel Guard and Travelocity Link UpNovember 17, 2009 By: George Dooley
Travel Guard announced that it has been selected by Travelocity to be the provider of travel insurance and assistance services. The travel insurance program that will be offered through Travelocity includes coverage for trip cancellation, interruption and delay; emergency medical expenses; medical evacuation; and lost, stolen and delayed baggage.
"Travel Guard has built its reputation by providing exceptional customer service and comprehensive travel insurance protection," said Dean Sivley, Travel Guard President and Chief Executive Officer. "Our customer-centric approach closely aligns with Travelocity - a company that launched the industry's first service guarantee and customer bill of rights to clearly redefine the relationship between travelers and travel providers."
All Travel Guard plans offered through Travelocity will include Travel Guard's leading travel and emergency assistance services, available 24/7 through Travel Guard's global assistance centers.
"The Travelocity Guarantee - which is our pledge to make things right if consumers book with us and encounter any problems - has been and continues to be a key differentiator for us," said Simon Bramley, vice president, Flights, Travelocity. "Travel Guard clearly shares our commitment to high quality, high touch customer service. They also share our commitment to apply cutting edge technology to enhance the customer experience at every key touch point."