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What Do You Do When Things Go Wrong?June 15, 2009 By: Jena Tesse Fox
This week, Londoners were left stranded when employees of the Underground (or Tube) went on strike for 48 hours. The city seems to be back to normal, but there have been rumblings of another strike soon. (Keep checking in at TravelAgentCentral.com for more information.)
The strike got me thinking: What do you do when something beyond your control affects your clients’ trip? If your clients were in London when the trains shut down, what steps would you take to make certain that their vacation or business trip wasn’t ruined by the sudden lack of public transportation? Do you rent a car for them, or ask their hotel to provide a car and driver?
Visit AgentNation and share your ideas!