Kristen Elfritz, 27
Humble Travel Service
Cedar Falls, IA
“There’s never a dull moment” at Humble Travel Service, says Kristen Elfritz. She was recently promoted to assistant office manager, a title that only hints at her many and varied duties. “Not only do I sell travel as an advisor,” she explains, “but I am also assistant to the vice president, Arlene Humble, and also manage our independent contractors.”
“She has performed outstandingly,” Humble tells Travel Agent. “She can close sales, service clients with great attention to detail, and occasionally helps me with tech issues that arise.”
In selling to fellow Millennials, Elfritz says, “Social media can be a great tool…but it shouldn’t be the only tool. Personal connections and word of mouth are still very important,” especially regarding her “network of ... young people looking to take their first ‘grown up’ vacation.”
Networking is also important, she adds, noting that attending Virtuoso Travel Week “allowed me to make the personal connections to be able to call on the necessary contacts to solve a very challenging situation.” She’s referring to a 2016 incident wherein Humble Travel had a university student on a flight to Bahrain that was diverted to Jordan for a forced overnight.
“As she was landing in Amman, we learned that there was a suspected terrorist incident happening within a few miles of the city,” Elfritz says. She quickly sent an urgent e-mail to Ibrahim Hasan, GM with Abercrombie & Kent Jordan, whom she had met at Virtuoso Travel Week. “A few minutes later, he responded that he would be happy to take care of our student’s accommodations and transfers,” she says.
“Soon after…I realized the student needed a Jordanian visa and e-mailed Mr. Hasan once more.” He got an A&K staff member to help with the visa process and make sure the student was safely taken care of.