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Eric Butterman

Recent Articles By: Eric Butterman

Building a Network
February 12, 2009

So you’ve decided to venture into social networking—but where do you start?

Industry Leaders Address Economy at PhocusWright Conference
December 5, 2008

Eric Butterman reports from the PhocusWright Conference in Hollywood, where industry leaders spoke about finding answers in a growing economic problem.

Getting "Phocused"
November 21, 2008

Eric Butterman reports from the PhocusWright Conference in Hollywood.

Expert Predictions
October 1, 2008

Travel agents today have grown from advisors to website mavens and Internet marketers. Still, with estimates of repeat business at only between 20 and 30 percent, it is clear that home-based agents aren't taking advantage of the tech boom as much as they could.

A Host of Options
September 1, 2008

The life of a home-based agent can be a lonely one. While you take in more of the reward, you also encounter all the risk when it comes to so much of what you buy. Host agencies can be a helpful alternative, offering technological advances in return for a one-time fee or a piece of the commission....more >>

Sell the Cell
August 1, 2008

Let's face it: You're measured by your clients' entire overseas travel experience, and that covers everything from the plane trip to the hotel bedding. But it also includes their ability to stay in touch with home and the office-and that means a cell phone. Cell phone rentals can...more >>

Tips for Saving Time and Money
June 1, 2008

There can be no doubt that technology is constantly changing the travel industry. Beyond the obvious convenience of how e-mailing has cut down on your calls and the manner in which e-tickets have saved your absent-minded clients, there are many technology tips that could improve the efficiency of...more >>

Eyeing Your Itinerary
May 1, 2008

Creating an itinerary is a proposition that might vary from client to client. For some customers, it's a slam dunk: They tell you specifically what they want and you put it together effortlessly. For others, it might be a casual thought about "possibly" doing a trip to Europe-now you...more >>

Recipe for a Robust Business
April 1, 2008

Databases are critical to the success of customer relationships and leveling the agent playing field. Remember when customers came to you even for that simple ticket to Houston? Then came the rise of the online travel sites and, with it, clients booking for themselves. But that just meant a...more >>

Booking Ahead of Online
March 1, 2008

The travel industry has its share of complaints: delays, lack of personal service, cutthroat methods. And that's sometimes referring to the agent side of the business, not just the airlines who try their hardest to hold on to what little market share they can muster. The GDSs are down to three...more >>

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