Ruthanne Terrero

Here's to facing 2009 smarter than ever.

The first and last impressions your clients have of your business will have a huge impact on whether you get their return business.

Ruthanne Terrero reports on the latest trends among tour operators while at the annual meeting of the U.S. Tour Operators Association.

Ruthanne Terrero reports from the Luxury Travel Expo, where the heads of cruise lines, tour operators and agencies gave agents marketing and sales advice for business during the weak economy.

Ruthanne Terrero reports from today's General Session of the Luxury Travel Expo, where reps from Tauck, CLIA, American Express and the Las Vegas Convention and Visitors Authority addressed agents.

Dan Mahar just announced at the Luxury Travel Expo that the tour operator is launching Tauck Culturious, which is geared toward active baby boomers.

The General Session of the Luxury Travel Expo ended with a drawing in which two agents each won a $500 shopping spree from Saks Fifth Avenue.

Audrey Hendley served up an inspiring presentation at the in which she cited five exercises travel agents can use to improve business during the economic downturn

Terry Dale's advice to the audience was to educate themselves during this time and to elevate themselves from the ordinary.

At the General Session this morning, Art Jimenez, director of leisure sales for the Las Vegas Convention and Visitors Authority, welcomed thousands of travel agents and joked that the new state bird is the crane.