Susan Young

While the line has provided refunds and credits on future cruises, not all consumers are happy. Agents and industry leaders provide their "take" on the line's response.

When clients say “no,” humanize the situation to sway them to buy it.

No one was injured. The line cancelled the current cruise and the next one. Guests are being transported back to Baltimore, the port of embarkation.

Holland America’s Ryndam plans 11 visits to new Honduras port between 2014 and 2015.

North American agents remain vital as Cruise Lines International Association takes a worldwide approach.

Maritime Matters is reporting that American Queen Steamboat Company is expected to announce Tuesday that it's taking over Empress of the North and turning it into American Empress.

United Airlines created the MileagePlus Small Business Network, a U.S. travel loyalty program that enables businesses to earn and redeem miles. The airline also introduced a bonus offer for those signing up.

Thousands of travel agents and travel industry leaders sailed this past week on the new Norwegian Breakaway. What did they think of the line's "new baby"? From a bit of anecdotal feedback, it appears the ship is more than just a shiny new vessel; it's got cachet and features that wow.

A recent Travel Leaders Group survey asked air travelers to weigh in on rude recliners, armrest hogs, nonstop talkers, screaming children and personal space invaders.

Travel Leaders Group has introduced the latest addition to its comprehensive suite of hotel programs. The group has publicly unveiled the Select Hotel Program, reserved exclusively for its top luxury producing travel agents and their clients. It features 447 upscale properties worldwide.