Conrad Hotels & Resorts reports a new survey that shows nearly 75 percent of consumers use a smartphone, tablet or computer when booking elements of their travel. The luxury hotel firm also announced its Conrad Concierge service app.
The new service is the first service-enabled technology to be completely integrated with hotel management systems across a brand’s portfolio, says Conrad Hotels. Conrad Concierge allows travelers to customize their accommodations through a mobile device across the more than 20 Conrad hotels and resorts.
With Conrad Concierge, guests can customize the details of a hotel stay before, during and after each visit from a smartphone or tablet. The mobile technology allows guests at Conrad locations worldwide to select luxury service including choosing from three lines of bath amenities, a preferred pillow from the pillow menu, or pre-ordering dinner through room service.
“Conrad guests represent a new generation of global travelers for whom life, business and pleasure seamlessly interact,” said John Vanderslice, global head of luxury and lifestyle brands at Hilton Worldwide. “Conrad Concierge allows for this interaction by putting the control in the hands of our guests. Whether it’s scheduling a wake-up call while you’re at a business dinner or booking a relaxing spa treatment, this new app offering allows for a seamless and intuitive experience."
In a national survey of U.S. consumers, Conrad found that 77 percent of travelers value service when selecting a hotel. Moreover, nearly 70 percent of U.S. travelers prefer hotels that can customize their experience to reflect their personal desires and anticipate their needs.
“When it comes to hotels, younger, more affluent travelers don’t necessarily want to interact with the concierge,” said global travel expert and bestselling author, Claire Newell. “Conrad Hotels & Resorts understands the importance of meeting the needs of today’s smart luxury traveler, and Conrad Concierge helps by putting the entire hotel experience in the hands of their guests via the technology they are using most often.”
With a few clicks, users can manage a range of services including room service, transportation, local attractions, spa appointments, housekeeping requests, wakeup calls and more. The technology is available in 13 languages and is designed for Apple and Android operating systems,Conrad says. The app works with tablet or smartphone. The app can be downloaded at www.conradhotels.com/conradconcierge.