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ICE At Your ServiceApril 12, 2011 By: George Dooley Travel Agent
While mobile travel apps are nothing new, there are a lot of imaginative and practical applications that can benefit travel agents and their clients, says ICE Mobile, a technology brand of Intelity. In fact, a hotel or travel service without mobile app capabilities is behind the curve at this point, says ICE Mobile.
What if you could order room service, make a spa appointment, coordinate transportation, turn off the lights, control the temperature of your room, order towels or 20 other things, all from your phone? Guests at New York’s Plaza Hotel can. So can the guests at Gramercy Park, JW Marriott Indy, the Gansevoort Park Avenue and many others. All have adopted Intelity’s ICE Mobile technology.
As a product designed by hoteliers for hoteliers, ICE Mobile combines all hotel guest services in the palm of a guest’s hand with applications for iPhone, BlackBerry and legacy phones.
Intelity arrived at The Plaza in February and deployed its award-winning ICE Touch (Interactive Customer Experience) software on iPad. This guest-facing technology makes hotel services and local information available at guests’ fingertips while significantly improving operational efficiencies in the back of the house. At The Plaza, guests can use their in-room iPads to access 30 different guest services that include in-room dining; dinner reservations; beauty and spa appointments; transportation and more. Additionally, the Intelity ICE software allowed guests to browse for local information such as maps and directions, flight and airline information and local offers and discounts.
Intelity is also at the Morgans Hotel Group who has partnered to interactively bring the luxury hotel amenities of the newly opened Mondrian Soho in New york City. All 270 guest rooms feature an in-room iPad that even offers a customized playlist of ambient sleep sounds and the ability to order items from the iPad’s virtual mini-bar service.