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Sabre TripCase Offers New Agency CapabilitiesDecember 2, 2011 By: George Dooley Travel Agent
TripCase will be the first consumer mobile and web solution that integrates with agency systems and policies, Sabre Holdings says, announcing plans to enrich TripCase. Key capabilities from its suite of mobile products including Sabre VirtuallyThere and GetThere Mobile will be integrated with TripCase. The result will offer travelers a complete on-the-go travel management product, Sabre says.
The enhanced TripCase will serve as a one-stop-shop for travelers to shop, book and manage business and leisure travel, providing access to travel documents, expense reporting, agency and corporate messaging, navigational capabilities, in-policy bookings, traveler extras, and trip eInvoices and eTickets in more than 20 languages. Travelers can also easily contact their agent in ‘one click’ regardless of where a booking is made, Sabre reports.
“It empowers agents to better serve travelers throughout their trip, providing information and tools at the right time in their trip. Policy reminders, baggage claim information, and thank you messages are examples of the way agencies will be able to interact with their travelers. Agents can also use TripCase to proactively respond to anticipated requests like a flight change from a missed connection, often before the traveler has requested it,” said John Samuel, senior vice president of Sabre Studios and Traveler Solutions group. “TripCase will be the first consumer mobile and web solution that integrates with the systems and policies used by travel agencies, travel management companies and corporations.”
GetThere corporate customers will also be able to make hotel and air bookings within corporate policy, and integrate this with other itinerary elements of their trip. The new enhancements are the direct result of customer feedback and research conducted by Sabre over the past few years, Sabre says.
“Our global research of all traveler types shows travelers are demanding increasing levels of personalization, convenience and functionality from their mobile devices,” said Samuel. “The data tells us that travelers increasingly mix leisure and business trips. As such, TripCase provides travelers the ability to do so by allowing attractions, business meetings, and restaurant reservations in their itineraries.”
Specific research findings include:
• 61 percent of smartphone owners want to view and read reviews and reserve restaurants
• 66 percent of smartphone owners want to access airport maps or terminal guide with gate and in-airport merchant info
• 55 percent of smartphone owners want to use a trip checklist on their mobile device
• 55 percent of smartphone owners want information sent to their mobile device to take a virtual trip of their travel location
Sabre expects to bring the first set of capabilities to market through TripCase in the first quarter of 2012 and will deliver additional capabilities throughout the year.