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Sabre Wins Best in Class Call Center Excellence AwardJuly 20, 2010 By: George Dooley
Sabre Travel Network has picked up a Best in Class award for its Global Customer Support Center in Montevideo, Uruguay at the 11th Annual Call Center Week in Las Vegas. Organized by the International Quality and Productivity Center (IQPC), the 2010 Call Center Excellence Awards honor, recognize and promote the most innovative call and contact center solutions.
Opened in 2004, the contemporary Global Customer Support Center employs almost 900 Sabre employees, each dedicated to providing customer service and serving the needs of travel agents, airlines, hoteliers, cruise lines, developers, corporations, and consumers around the world. The Center provides support to 59 countries in 10 languages, 24 hours a day, seven days a week.
The operation of the Montevideo center was compared to other contact centers and customer support center applicants on subjects including:
* overall strategy
* delivery of outstanding customer service
* controlling costs
* resource management
* efficiencies gained through automation
* differentiating factors
In addition to winning the award for Best in Class, the Global Customer Support Centre also obtained an honorable mention under the category “First Class Job Leveraging Technology for Efficiency & Automation.”