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Tauck Launches New Reservation SystemNovember 21, 2008 By: George Dooley
In a letter to travel agents from Daniel W. Mahar, CEO of Tauck World Discovery, Tauck announced the launch of a new and enhanced reservations system that will allow Tauck to improve service to travel agents, guests and suppliers. Tauck said the changeover to the new system began November 20, and is expected to take several days.
“During this time we will continue to take bookings, however, we will not be able to enter these bookings into the system, provide final confirmations, or issue 'Summaries of Purchase' until the installation is complete," Mahar said. “Also during this time the tour availability information posted on the Tauck website and the Agent Services web portal will be 'frozen,' reflecting availability as of November 20 when the changeover began.”
The new reservations system is comprised of new state-of-the-art computer software and hardware, and has undergone rigorous testing throughout its development (including an intensified battery of final tests in recent weeks). “This entire project has been a significant investment for Tauck in terms of both resources and effort, and it represents another important way that we’re moving our business forward," Mahar said.
Among a host of other features, the new system allows Tauck to generate more detailed sales reporting, so to better help agents to identify opportunities to grow their business. It also simplifies a range of tasks, from making group reservations to securing pre- and post-tour hotel stays. It will facilitate more efficient communication between agents and clients and is more compatible with the unique needs of home-based agents. The new system will also provide a more robust platform for a series of planned future enhancements.
The launch of the new system also coincides with the relaunch of Tauck's Agent Services portal, the password-protected website used by Tauck’s agents for a variety of key business functions. The new Agent Services site features easier navigation and a host of new features, giving agents the ability to manage reservations online, make payments online, search available departures by date or date range, and more.
Mahar said the new system has been in development for the past two years and was designed by Tauck’s in-house IT staff and a network of outside consultants, working closely with a select team of its Reservation Sales Counselors.