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Travelport and Agency Technology, LLC PartnerMarch 7, 2012 By: George Dooley Travel Agent
Reduced costs, enhanced quality of service and increased productivity for agents are the key goals of Travelport's new strategic alliance with Agency Technology LLC. Travelport will become a distributor of Agency Technology, LLC’s products.
“Through Travelport’s new partnership with Agency Technology, we can offer our TMC customers smart technology to improve the time-consuming and costly manual aspects of the reservation management process,” said Derek Sharp, president and managing director, the Americas and airline IT solutions, Travelport.
Agency Technology’s features include:
o Unused Ticket Tracking: reconciled in real time with the agencies back office, with reporting available for end-users and clients via web interface, 24X7;
o Quality Control and PNR Finishing: branded for each agency and customized for each client;
o Automatic Ticketing: including both ARC and non-ARC support with customizable service fee configurations by client and/or booking type;
o Profile Management: manageable by travelers via web interface and synchronized to multiple online booking tools and the GDS, including TravelScreen support;
o Itinerary Management: customized with client logos in PDF / plain text / HTML formats with calendar attachment technology;
o Rate Reduction Finder: monitors booked air, car and hotel prices, and alerts the agency on a reduction;
o Seat Enhancement: improves seat assignments using multiple preference levels.
Ted Child, president, Child/Albany Travel in Vermont said, “They provide mid-office solutions for front line agents to enable exceptional customer service in a faster, more efficient manner. The integration with online tools enhances the ‘touchless’ product. With their core values coming from the TMC side, they truly understand the issues we face every day.”