Travelport Smartpoint App Launches

travel agentPromising to reduce training needs and improves agents’ productivity and customer service, Travelport reports its Smartpoint App, a software upgrade for the Worldspan Go! Desktop, is now available to agents.

Travelport says the application offers a mix of native and point-and-click navigation, plus graphical user interfaces to speed up the reservation process, reduce call handling time and improve the agent user experience. 

Searching and booking is easier and faster, Travelport says. Built in time saving features automate day-to-day processes, helping agents to work smarter. 

Smartpoint App features cited by Travelport include;

Interactive Calendar: Agents can search and shop flights, hotels and car rentals directly from the calendar –simply select dates and click to shop.

Queues: They’re easy and interactive. With queue count options, there’s no need to check frequently used queues. Agents are alerted when queues are updated.

Smart Panel: An intuitive point-and-click approach to booking hotels and car rentals slashes time associated with complex system entries. Flight details are pre-populated to preserve time and accuracy, and graphical maps and images are designed to help identify the best hotel and car rental options.

Multiple Tabs: Several searches can be conducted at the same time, while retaining all information. Agents are able to manage multiple tasks and serve customers with greater efficiency, Travelport says.

Visit www.travelportsmartpointapp.com