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TRX Provides New Reporting Capabilities for Ancillary FeesJuly 12, 2010 By: George Dooley
TRX's TRAVELTRAX reporting solution delivers improved insight into all travel-related expenses including fees resulting from airline, hotel, and car rental agency service-specific fees incurred post booking, the company reports. TRX, Inc. says its solution helps resolve the problems travel and expense managers face as ancillary fees charged by travel suppliers continue to grow.
More than 10,000 corporations who rely on TRAVELTRAX to provide travel and expense reporting and analytics services now have instant access to dashboard reporting capabilities that provide travel managers greater insight into ancillary fees incurred by their travelers, TRX says.
"According to the latest U.S. Department of Transportation's Bureau of Transportation Statistics, the airline industry as a whole generated $1.86 billion in other ancillary fee revenue, which includes frequent flyer sales, charges for in-flight entertainment, snacks, beverages, pillows and internet access," TRX says. "In addition, the industry collected $768.5 million in baggage fees and $553.9 million in reservation change fees."
The company quotes USA Today, which recently reported "...ancillary fees are often paid at multiple points of sale. A traveler might purchase an upgrade at the time of booking or online check-in, pay for checked luggage at the airport ticket counter, buy a day pass at the airline lounge, purchase Wi-Fi access, a drink and a meal in-flight and incur an itinerary change fee when business plans are altered en route."
With TRAVELTRAX, no matter when or where the ancillary fees are incurred, travel and expense managers are provided with cost per-trip visibility via interactive dashboards and reports that deliver comprehensive on-demand reporting, the company says.
"Identifying and tracking ancillary fees is a costly, unmanageable and growing challenge for today's travel manager," said Kevin Austin, executive vice president, TRAVELTRAX. "Our reporting solution leverages TRX's market leading data consolidation capabilities to track excess baggage, on-board internet service, upgrades to first/business class or exit rows, airport club lounge, and other ancillary fees, to provide travel managers with the data they need to effectively manage their travel programs and leverage that insight in vendor negotiations."