Delta Airlines has announced phase one of a test program that is designed to enhance traveler’s experience at the gate and streamline the boarding process for T Concourse at Atlanta's Hartsfield–Jackson International Airport.
As part of the three-month pilot program, customers will encounter these features at T1, T2 and T3 gates:
- Mobile agent pods that will open up space to allow for more efficient boarding and additional customer seating.
- Handheld Nomad devices that let gate agents to make seat changes check bag status, and more while also allowing agents to more easily engage with customers since they will no longer be behind a traditional gate counter.
- Boarding pillars that will create four lanes to better organize passengers and provide a clear path for boarding.
- Passengers will be able to self-board by scanning their smart phone or boarding pass at E-Gates.
Phase two will begin later this year and will focus on increasing agent mobility, increasing passengers digital experience, and integrating biometric boarding at Reagan Washington International Airport.
Delta has already begun introducing more high-tech ways to fly such as replacing ID check in the travel ribbon with fingerprint scanners, biometric service bag drops, RFID baggage handling, bag tracking with the Fly Delta app, and apps that help pilots avoid turbulence.
The Atlanta airport has had a busy year with Delta, adding new flights from the hub to Shanghai Pudong International Airport and to Seoul-Incheon as part of anticipation for a Delta and Korean Air joint venture to expand the transpacific network.
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