Qantas Migrates to Amadeus System

Amadeus reports that Qantas is now using the full Amadeus Altéa Customer Management System to manage its entire sales, reservations, inventory and departure control functions. The recent migration of the carrier to the new check-in and flight boarding system, Altéa Departure Control–Customer, is an unprecedented milestone in the industry and makes Qantas the first to become fully operational on the entire Altéa platform.

“By adopting Altéa CMS, Qantas has a platform that is robust and agile enough to underpin the dynamic commercial strategies needed to survive and thrive in today’s fiercely competitive market,” according to David Jones, executive vice president of commercial for Amadeus.

For the first time, the passenger processing system of a major carrier is now hosted on new generation of technology, Amadeus said. This allows Qantas, its passengers and check-in agents to benefit from a single view of all passenger details at every touch point.

According to Qantas chief information officer, Jamila Gordon, “Our partnership with Amadeus has been instrumental in the wholesale modernization of our customer management system. The successful cutover to the new departure control module is the culmination of many years of work and investment on both sides. Exceptional customer service is a key competitive weapon and you can only deliver this by understanding the needs of individuals, which is what the integrated Altéa system provides.”

“As the operating environment for airlines gets tougher, it is essential that technology is able to both deliver greater operational efficiency as well as support the implementation of policies that build customer loyalty and drive increased revenues,” Gordon said.

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