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ASTA Says Supplier Reputation and Quality KeyJuly 21, 2008 By: George Dooley
A strong relationship between suppliers and travel agents is imperative if both sides want to increase the amount of business they generate, the American Society of Travel Agents’ newly-released, annual Supplier-Travel Agent Marketing Report says. The report also found that 95.9 percent of agents who engage in a preferred supplier relationship do so based on the supplier's reputation and quality of their product.
The survey was conducted in March of 2008 and includes data on preferred supplier relationships, booking channels used, incentives and the usefulness of supplier education. ASTA conducted the research to assist travel agencies and suppliers in understanding and benchmarking typical agency-supplier business arrangements.
"It is important for travel professionals to have the opportunity to step back and review industry trends on a regular basis," said Cheryl Hudak, ASTA president and CEO. "ASTA is committed to consistently producing high-quality reports, such as the Supplier-Travel Agent Marketing Report, so members are aware of emerging trends and so they can monitor their overall progress on a regular basis and make adjustments when necessary to ensure continued success."
Among other findings: The majority of agencies, 66.1 percent, do not provide incentives to front-line agents for booking with preferred suppliers. The majority of airline travel, 65.9 percent, is still booked through the GDS system followed by the airline's website. Personal sales calls and local trade shows are identified as the most effective ways agents learn about new suppliers.
When asked for their preferred method of receiving education, respondents chose in-person conferences and seminars and online training as their top preferences. The majority of agents participate in FAM trips to learn about new products and destinations. ASTA’s Premium Members will receive the full report for free and travel agent members will receive a free two-page summary. They can also purchase the entire report for $250. The cost for ASTA member suppliers is $350 and $550 for non-members.