Magdalena Grand Beach & Golf Resort in Tobago Launches New Concierge Service

Magdalena Grand Beach & Golf Resort in Tobago is beginning 2015 with the launch of concierge service at Piarco International Airport (POS) in Port of Spain to assist those guests connecting with flights in Trinidad to or from A.N.R. Robinson International Airport (TAB) in Tobago.

The resort has named Duane Paty to the post of airport concierge. After clearing customs, guests will be met by Paty who will be holding a Magdalena Grand sign with the guests' names. He will escort guests to the Caribbean Airlines counter to ensure the domestic check-in for their air-bridge flight to Tobago is a smooth one.  

"In order to provide the best possible service, it is important for travel agents to provide our reservations department with the details of their clients' flights which will be given to Duane to manage their complete airport experience," said Nikolas Eastwick-Field, principal of efm Hospitality Solutions, the operator and manager of Magdalena Grand, in a written release. "Duane will assist with rebooking clients whose flights may have arrived late to Trinidad."

Paty's professional experience includes eight years with Trinidad-based Gordon Grant and Company Limited where he implemented new standards for providing excellent customer service and was recognized for resolving customer complaints as well as developing the overall team effort which increased productivity.

Visit www.MagdalenaGrand.com.