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Hawaiian Airlines Creates Director of Inflight Services PositionAugust 16, 2011 By: Jena Tesse Fox
In a move to help step up customer service, Hawaiian Airlines has named Susan Manfredi managing director of inflight services, a new position. Manfredi will be responsible for creating a "supportive environment" for Hawaiian’s 1,250 flight attendants while promoting the company's customer service, inflight product and safety.
Prior to joining Hawaiian, Manfredi served as a senior director of inflight service at Spirit Airlines where she was responsible for the training, administration, development and implementation of policies and procedures for 525 flight attendants in the U.S. and Puerto Rico. Before that, Manfredi spent five years at AirTran Airways as vice president of inflight service, leading a team of six management personnel and 2,200 flight attendants.
Manfredi began her airline career as a flight attendant at Hughes Airwest. She then worked for Republic Airlines and American Airlines as a flight attendant. She later joined Northwest Airlines where she served as a manager of customer service, assistant manager of inflight service and flight attendant manager. She earned a B.S. degree in Mathematics from Georgia State University and an M.S. degree in Administration from Central Michigan University. She is a native of Reno, Nevada.