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Hawaiian Airlines Earns High Rankings from Dept. of Transportation

October 6, 2009 By: Jena Tesse Fox

Hawaiian Airlines earned the airline industry’s #1 ranking for best on-time performance and fewest consumer complaints in August, as reported today by the U.S. Department of Transportation (DOT) in its monthly Air Travel Consumer Report.

Hawaiian led all carriers in punctuality with 94.7 percent of its flights arriving as scheduled during August, placing Hawaii’s biggest and longest-serving carrier 15 percentage points above the industry average of 79.7 percent.

Additionally, Hawaiian earned the top ranking in the category of consumer complaints, with the DOT recording a perfect score of zero complaints received in August.

In the area of baggage handling, Hawaiian finished second overall during the month with an average of 2.11 mishandled baggage reports for every 1,000 passengers served. Hawaiian also ranked third among all carriers for fewest cancelled flights at 0.3 percent, representing 18 cancellations out of 6,602 total flights in August.

Hawaiian is the nation’s largest provider of air service to Hawaii from the Western U.S., as well as the leading carrier for interisland service within the islands of Hawaii.

The DOT report covers 19 airlines, including nine carriers providing service to Hawaii, and is available online at

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