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Hawaiian Airlines Earns High Rankings from DOTJune 16, 2009 By: Jena Tesse Fox
Hawaiian Airlines was named the nation’s most punctual airline in April with an on-time performance of 91.1 percent, as reported in the monthly Air Travel Consumer Report by the U.S. Department of Transportation (DOT).
Hawaiian also tied for the top spot in fewest flight cancellations at 0.4 percent, representing 26
cancellations out of 5,876 total flights in April.
In the category of baggage handling, Hawaiian had the industry’s second-highest ranking for April, with 1.89 mishandled baggage reports for every 1,000 passengers served.
In April, Hawaiian was also recognized as the nation’s #1 airline for overall service quality in
2008 in the 19th Annual Airline Quality Rating study, the most comprehensive report on airline performance and quality in the U.S.
Hawaiian is the largest provider of transpacific air service to Hawaii from the Western U.S., as
well as the leading carrier for interisland service within Hawaii.
The DOT report covers 19 airlines, including nine carriers providing service to Hawaii, and is
available online at http://airconsumer.ost.dot.gov/reports/atcr09.htm.