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Hawaiian Fares Well in DOT Report

February 15, 2010 By: Jena Tesse Fox

Hawaiian Airlines was the nation’s most on-time airline for a sixth consecutive year in 2009 in the U.S. Department of Transportation’s (DOT) Air Travel Consumer Report for December and year-end.

Hawaiian’s on-time performance for all of 2009 averaged 92.1 percent, highlighted by its leading the industry in each month for the entire year (Hawaiian ranked #1 in December at 87 percent). The airline also finished 2009 as the nation’s top-ranked carrier for fewest flight cancellations based on data reported monthly by DOT. Hawaiian averaged 0.2 percent for flight cancellations in 2009, and either led all carriers or tied for the top spot in nine of the 12 months. In December, Hawaiian had two cancellations out of 5,833 total flights.

Hawaiian earned the second-highest overall score for baggage handling in 2009 averaging 1.90 mishandled baggage reports for every 1,000 passengers served during the year. In December, Hawaiian recorded the industry’s top score with 1.66 mishandled baggage reports per 1,000 passengers. Hawaiian also ranked second overall nationally in fewest oversales for 2009, reporting only 22 involuntary denied boardings out of more than 8.3 million passengers served during the year.

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