Vegas Update: The Cromwell, Three Months In (VIDEO)

 

Eileen Moore, regional president of The Cromwell (Caesars’ newest hotel development) as well as the Flamingo Las Vegas and The Quad Resort & Casino, came by Travel Agent’s New York offices to bring us up to date on what the Vegas institution is working on. 

The Cromwell opened in late February as the only boutique luxury hotel on the Strip, and Moore said that it was already getting high service rankings. The staff do not wear nametags, she added, and are encouraged to talk one-on-one with guests so that everyone--guest and employee alike--see one another as people and share common traits. Every team member was also required to take a “brand immersion” class to become completely familiar with the sights, sounds, tastes, smells and textures of the hotel--for example, they now know (by touch) the difference between the real leather used in the hotel’s suites and “faux” leather.

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The hotel’s dining and nightlife venues have also proven popular, Moore said: Drai’s nightclub on the rooftop is regularly packed to capacity, and the debut restaurant from celebrity chef Giada de Laurentiis is, as Moore put it, one of the hottest tables in town.  

Across the Strip from Caesars Palace, The Linq Promenade (an open-air retail, dining, and entertainment district) has also opened, dominated by the High Roller observation wheel. Other attractions at Linq include the Brooklyn Bowl Las Vegas, the venue’s first outpost beyond Brooklyn; Sprinkles Cupcakes (with a 24-hour fresh cupcake ATM); and the Polaroid Fotobar, which includes the Polaroid Museum. 

Understandably, the 550-foot High Roller has become a popular attraction, with everything from proposals to weddings taking place within the pods. (A full 35 weddings have been planned for the High Roller so far, Moore noted). The observation wheel offers two happy hours each day--from 4 pm to 7 pm, and then again from 10 p.m. to 1 a.m.--with a cocktail cart in the middle of the pod. Multiple visits have become popular, Moore said, with guests visiting first at night to see the neon Strip, and then returning in the daytime to see the desert beyond.